Medical Secretary

Over the past 30+ years, Rhode Island Primary Care Physician's Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network.Akido Care's fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you'll join our team!The OpportunityThe Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.What you'll do:Front Office Operations:Greet patients and visitors in a professional and welcoming mannerCheck in patients, verify demographics and insurance information in Epic EHRCollect co-payments and process patient payments using point-of-sale systemsSchedule, reschedule, and confirm patient appointments across multiple providers and locationsManage provider calendars and optimize appointment schedulingRespond to patient inquiries via phone, email, and patient portal messagesRegister new patients and update existing patient information Medical Records and Documentation: Maintain accurate and confidential patient medical records in Epic EHRScan, file, and organize medical documents and correspondenceProcessing medical records requests and release of information formsEnsure compliance with HIPAA regulations and patient privacy standardsTrack and follow up on missing or incomplete documentationPrepare charts and documentation for provider reviewCoordinate medical record transfers between facilities and external providers Administrative Support: Transcribe provider notes and communications as neededProcess prescription refill requests and route to appropriate clinical staffCoordinate referrals to specialists and obtain prior authorizationsVerify insurance eligibility and benefitsPrepare and submit insurance claims and support documentationHandle incoming and outgoing mail and faxesCoordinate patient follow-up appointments and recall systems Communication and Coordination: Serve as liaison between patients, providers, clinical staff, and external contactsCommunicate test results to patients by provider instructionsCoordinate with other RIPC Medical Group locations for patient care continuityFacilitate communication with pharmacies, laboratories, and imaging centers Quality and Compliance: Maintain patient confidentiality and adhere to HIPAA regulationsFollow office policies, procedures, and clinical protocolsParticipate in quality improvement and compliance initiativesSupport ACO quality metrics documentation and reportingEnsure accurate and timely completion of administrative tasksAlways maintain professional appearance and demeanor Who you are:Minimum of 2+ years of experience as a Medical Secretary in Primary Care.High school diploma required.Self-starter & willingness to learn.Strong communication, organizational, and planning skills.Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).Ability to collaborate with team members on assigned tasks.Familiarity with medical terminology and ability to calculate and collect cash transactions.Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner. BenefitsMedical, dental, & vision coverageLife insurance - Company paid basic life insurance & voluntary supplemental policiesCompany paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductibleVoluntary accident insurance401k eligibility at 1-year of employment, immediate vesting of company match once eligiblePaid time offPaid holidaysWork life balance of primary care office setting Physical Demands: Prolonged periods of sitting at a desk and using a computer.Able to sit/stand/walk for long periods of time.Must be able to lift 15 pounds at times.Salary range$37,440-$45,760 USD