Customer Service Representative

Why Coolray TN?Come join a company that puts people first. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process.As a Customer Service Representative, you will work with inbound and outbound calls in our service-focused call center. We are seeking a positive and customer-centric CSR to join our team. This person should be available to work evenings (as late as 7pm) and weekends onsite, full time (five days/week).Benefits We OfferBase hourly rate $19-22/hourAccrued PTO and 8 Paid Holidays401k with company match up to 30% of your contributionProfessional development opportunities and continuous on-the-job trainingCompany-wide Community Service Opportunities and Community EngagementPositive Work EnvironmentFull Suite of Benefits including but not limited toHealth insurance- 4 plan options, majority of premiums company-paidDental and vision insurance with minimal cost to employeesHSA and FSA plansCompany-paid Life Insurance and AD&D PolicySupplemental life insurance plans offered Company-paid Employee Assistance Program Short and long term disability insuranceLegal Insurance PlansCritical Illness and accident InsurancePet Insurance PlansIdentity Theft Protection Program What will I do?Manage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal and team-sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file document Take the extra mile to engage customersExplain features and benefits of the various products and services while soliciting information from the customers on their individual needsSchedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and servicesRepresent the company professionally, honestly, and ethicallyWHO ARE YOU?Must be able to work evenings and weekends1+ year(s) customer service experienceBasic computer proficiency, particularly with Microsoft applicationsA strong customer service, over-the-phone voice High School Diploma or GED preferredDispatching experince is a plusExperience with Service Titan is a plusBilingual Spanish is a plus!Must be fluent in reading, writing and speaking English and must be able to sit for long periods of timeWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally#CRNASHLI