Technical Software Implementation Specialist

Job Description: Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlinesAbility to navigate and balance competing priorities across multiple projectsCollect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirementsWhen appropriate, leverage knowledge of programming languages to meet customer's requirements and enhance their experience of the platformUtilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyondOversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration.Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)Educate customers on how to use purchased software system and personalized system featuresCommunicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community.Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience.Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.Requirements: 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysisStrong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.Be comfortable presenting technical information and leading customer meetings with professionalism and integrityVery strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutionsExperience and/or understanding of data migration processes and principlesDetail-oriented with the ability to multitask, meet deadlines, and quickly process informationA track record of being a team player and leader with strong interpersonal skills and a talent for collaborationBe a problem-solver who has a demonstrated ability to overcome challenges with creative solutionsBe a self-motivated, independent worker and thinker with a positive attitudeFamiliarity with grant management processes is a huge a plusFamiliarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker)Familiarity with scripting skills, including CSS/HTML/Liquid/RubyPassionate about Fluxx's vision to become THE company that changes philanthropy forever.