Project/Program Mgmt Spec 1

Title: Spec 1, Project/Program Mgmt Duration: May 4 Oct 31, 2026 Schedule: Est or Cst time zone Remote - 1823 SE Airport Road, Stuart Florida 34996 Education: Bachelor Degree Job Description: Professional Skills & Key CompetenciesOwn end-to-end solution delivery from inception and design through build, testing, and go-live, ensuring technical outcomes align with business objectives and architecture standards.Proactively lead and manage all delivery phases of complex technical solutions including requirements, integrations, environments, data, and release readiness anticipating risks and driving timely resolution.Serve as the single point of accountability across multiple workstreams and stakeholders, coordinating teams, managing dependencies, and ensuring high-quality, on-time delivery of scalable IT/software solutions.Working knowledge of enterprise contact center and healthcare platforms, including Genesys, Alvaria, Salesforce, and Brightree, with a strong understanding of system integrations, data considerations, and adherence to architecture standards.Own RAID management at scale maintain a single, living RAID log across workstreams (risks, assumptions, issues, dependencies), quantify impact/probability, and drive mitigation plans to closure with accountable owners and dates.Drive dependency management across technical domains coordinate cross-team prerequisites for environments, access, integrations, data readiness, and release gates; ensure dependencies are explicitly documented and actively dispositioned.Operate a single source of truth for delivery execution ensure work items, decisions, and dependency/issue dispositioning are tracked in the enterprise system of record (e.g., Jira), with transparent status and auditability.Manage vendor delivery and contractual outcomes coordinate vendor plans and deliverables, validate acceptance criteria, challenge gaps early, and drive resolution through formal actions (RAIDs, change controls, deliverable sign-offs).Create executive-ready status and narratives produce crisp weekly/monthly reporting (health, milestones, key decisions needed, top risks, dependency heat-map), tailored for leadership consumption and fast decision-making.Align product, business, and technology stakeholders translate complex technical tradeoffs into business outcomes, clarify priorities, and drive timely decisions when competing objectives arise across functions.Drive environment and data readiness disciplines ensure environment diagrams, credentials/access, representative test data, API specifications, maintenance windows, and freeze calendars are in place to protect delivery timelines.Lead operational readiness & support model coordinate monitoring/alerting readiness, support workflows, ownership boundaries, and incident response expectations to ensure stable post go-live operations.Resource and capacity planning across workstreams forecast capacity, address bottlenecks, negotiate staffing changes, and ensure the right skill mix is available across requirements, build, QA, integration, and release activities.Facilitate continuous improvement run retrospectives, capture lessons learned, implement process improvements, and raise delivery maturity (predictability, transparency, accountability).Excellent writing skills and the ability to communicate accurately and concisely at all levels of managementAbility to meet tight deadlines and handle changing priorities Minimum Requirements & Key Responsibilities:Bachelor s DegreeEight or more years of experience in project managementPrior experience within a regulated industry (e.g., medical device, pharma, automotive, aerospace)Lead cross-functional transformation initiatives to drive operational efficiency, digital innovation, and cultural change across the organization, ensuring alignment with strategic business goals.Develop and manage detailed project plans, timelines, budgets, and resource allocations for transformation programs, ensuring delivery within scope and on schedule.Engage and influence senior stakeholders, including executive leadership, to secure buy-in, manage expectations, and communicate progress, risks, and outcomes effectively.Identify and mitigate risks proactively, using data-driven insights and change management strategies to ensure successful adoption and sustainability of transformation efforts.Managed/supported projects cross-functionally in an iterative, fast paced environmentStrong analytical, problem-solving, and communication skillsHigh attention to detail while managing multiple sophisticated deliverables and stakeholder groupsAbility to learn quickly, deal with ambiguity, take initiative and achieve results requiredProven organization and time management skills