Field Service Manager

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.THIS POSITION IS LOCATED IN PLEASANT GROVE CA. Position SummaryPOSITION SUMMARYThe Earthmoving Central Field Service Manager has responsibility for the success of the Earthmoving Field Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Earthmoving Division. This position is responsible for delivering a customer-focused field service experience by maintaining consistency and efficiency. It will oversee field service operations, streamline dispatch processes, manage service personnel, and enhance utilization rates within the Earthmoving Division. The role also involves collaborating effectively with all Earthmoving Departments to ensure the success of both our customers and the division.Qualifications RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Functions Oversee operational aspects of Centralized Field ServiceImprove and implement key processes to optimize Field Service OperationsDevelop Field Dispatchers with the goal of improving customer experience, technician utilization and profitabilityImplement goals and processes for job management to ensure work orders are accurate and timelyEnsure regular vehicle maintenance and repairs are done to increase service life of fleetEnsure compliance with regulatory inspections and testingDevelop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.Oversee Field Service Department budgeting and target setting.Manage and review field service financial statements to maximize growth and profitability.Utilize service KPI’s to guide field service’s success.Technician ProductivityWork Order Days to CloseOpen Work in ProcessCustomer SatisfactionOversee the success of Safety initiatives within their departmentOther duties may be assigned.Skills & AbilitiesTeamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity.Safety and Security - Observes safety and security procedures.Systems and Software – Ability to utilize computers, software programs (ie. Office 365, Web mail, etc.) and moderately complex excel spreadsheetsQualificationsAccountability - Ability to accept responsibility and account for his/her actions.Accurate - Ability to perform work accurately and thoroughly.Analytical Skills - Ability to use thinking and reasoning to solve a problem.Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.Communication – Clear and concise, active listener, confident and friendlyCustomer Oriented - Ability to take care of the customers' needs while following company procedures.Detail Oriented - Ability to pay attention to the minute details of a project or task.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Supervisory ResponsibilitiesDirectly supervises xxxx field dispatch supervisors. This role is responsible for the overall direction, coordination, and evaluation of the field service department efforts for the Earthmoving Division. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Education And/Or ExperienceHigh school diploma or general education degree (GED) and a minimum of 5 years of industry and management experience; or equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONSMust have a valid driver license and a clean DMV report.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.The noise level in the work environment is usually moderate to loud.CompensationWage Range $115,000 to $125,000 AnnuallyWage depends on knowledge, skills and ability to perform the responsibilities of the job.Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.For more information about our California Employee Privacy Policy, please click on link below.privacy-policy#Zip