Forward Deployed Engineer

Founding Customer Engineer | YC-Backed AI Infrastructure Startup | $10M ARR | SFBuild the infrastructure powering the next generation of AI agents.Ghost is partnering with a YC-backed AI infrastructure startup that's quietly becoming the data layer for AI.Already trusted by 150+ enterprise customers, the company has surpassed $10M ARR, is profitable, and has achieved 10x growth in 2025. Backed by Y Combinator, General Catalyst, SV Angel, A Capital and Liquid 2 Ventures, they're building the APIs that allow AI agents to access live, real-time information from across the web.As AI moves beyond static search into autonomous agents, this team is building the infrastructure that makes it possible.Now they're hiring one of their earliest Customer Engineers.Why this role?This isn't traditional Customer Success.You won't spend your days closing support tickets.Instead, you'll work directly with customers to understand their problems, then build the automations, workflows and systems that eliminate those problems altogether.If something needs doing twice... you'll automate it.You'll become the bridge between customers, product and engineering while helping shape how one of the fastest-growing AI infrastructure companies scales.What you'll ownOwn customer onboarding, success and technical supportBuild automations that reduce manual workIdentify repeat customer problems and turn them into scalable systemsPartner directly with engineering to improve the productBecome the voice of the customer inside the businessWho they're looking forYou're far more interested in potential than titles.You could be:A software engineer who enjoys working with customersA CS graduate who loves building automationsSomeone who has built side projects with AIAn early-career engineer looking for a role with huge ownershipWhat matters is that you're:Hungry, energetic & curiousTechnicalProduct-mindedObsessed with improving systemsExcited by AIYou'll thrive here if you...Love building things that scaleUse AI every day to work fasterEnjoy talking to users and solving real problemsWant to work directly alongside exceptional foundersPrefer ownership over bureaucracy📍 San Francisco (5 days onsite)Early career candidates (0-3 years' experience) are strongly encouraged to apply.If you're excited about building the customer experience for one of the fastest-growing AI infrastructure companies in the world, W'd love to chat. 👻