Forward Deployed Engineer

Founding Customer Engineer | YC-Backed AI Infrastructure Startup | $10M ARR | SFBuild the infrastructure powering the next generation of AI agents. Ghost is partnering with a YC-backed AI infrastructure startup that's quietly becoming the data layer for AI.Already trusted by 150+ enterprise customers, the company has surpassed $10M ARR, is profitable, and has achieved 10x growth in 2025. Backed by Y Combinator, General Catalyst, SV Angel, A Capital and Liquid 2 Ventures, they're building the APIs that allow AI agents to access live, real-time information from across the web. As AI moves beyond static search into autonomous agents, this team is building the infrastructure that makes it possible. Now they're hiring one of their earliest Customer Engineers. Why this role? This isn't traditional Customer Success. You won't spend your days closing support tickets. Instead, you'll work directly with customers to understand their problems, then build the automations, workflows and systems that eliminate those problems altogether. If something needs doing twice... you'll automate it. You'll become the bridge between customers, product and engineering while helping shape how one of the fastest-growing AI infrastructure companies scales. What you'll own Own customer onboarding, success and technical support Build automations that reduce manual work Identify repeat customer problems and turn them into scalable systems Partner directly with engineering to improve the product Become the voice of the customer inside the business Who they're looking for You're far more interested in potential than titles. You could be: A software engineer who enjoys working with customersA CS graduate who loves building automations Someone who has built side projects with AIAn early-career engineer looking for a role with huge ownership What matters is that you're: Hungry, energetic & curious TechnicalProduct-minded Obsessed with improving systems Excited by AIYou'll thrive here if you...Love building things that scale Use AI every day to work faster Enjoy talking to users and solving real problems Want to work directly alongside exceptional founders Prefer ownership over bureaucracy📍 San Francisco (5 days onsite) Early career candidates (0-3 years' experience) are strongly encouraged to apply. If you're excited about building the customer experience for one of the fastest-growing AI infrastructure companies in the world, W'd love to chat. 👻