Sr. Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.Be the central link between the customer, operations, sales team to ensure your client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.Your Title Sr. Customer Care RepresentativeYour Location Mt. Olive, New JerseyReporting to Customer Care ManagerSalary Range Based on Experience $69,000 - $85,000Main responsibilitiesBuild Customer Care strategy and follow global guidelinesIdentify opportunities for improvement in Customer Care and participate in projects when relevantWork with the customer care team on customer relationship and delivering customer experienceManage customer expectations and build relationshipProvide support for assigned customers and affiliates to meet order requirements and escalate issues with the help of the Support Office and the Control TowerDaily communication and collaboration with customers, operations, and salesResolve request for order changes, issues and handle customer complaints and inquiries internally and externallyWhen applicable determine corrective action with the help of the Support Office and Control TowerPrepare Debit and Credit notes, process quality notifications and Customer ReturnsProvide coverage and support accounts for other team membersKnow how to diffuse a difficult situation and get resolution with the customersFollow the New Customer/product processesCommunicate Indicator and reports to customersBe a coach to new Customer Care Representatives, and be available to trainEducationDiplomaHigh School or Secondary EducationAssociate or University DegreeLanguages English and other language(s)Professional experience 3-5 years in the industry including customer-facing roleRequired SkillsKnowledge of SAP and associated processesMicrosoft Office expertiseDemonstrated Customer Relationship ManagementBasic Inventory Management knowledgeUnderstanding of Incoterms and Shipping TerminologyKnowledge of Lean/Six Sigma, (white/yellow belt)BenefitsBenefits include medical, dental, vision, family leave and a high matching 401k plan.At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Every essence of you enriches our world.Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual’s voice is valued and has the power to shape our world. Join us in making a difference together.