Spa Supervisor

Spa Supervisor The Four Seasons Resort Lana'i is looking for a Spa Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. Hawanawana Spa, with a line-up of exclusive world-class spa brands including Eminence, Knesko, OSEA, Shankara and HydraFacial, offers a menu comprising a careful selection of treatments, combining tradition with innovation. Offering a holistic relaxation experience for guests – Four Seasons Resorts Lana'i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga). What You'll Do The Spa Supervisor oversees daily spa operations to ensure a seamless, high-quality guest experience. This role supports and guides team members, manages scheduling and bookings, and maintains cleanliness and functionality across all spa areas while upholding service standards and fostering a positive, professional team environment. Responsibilities include, but are not limited to: Lead and supervise spa team members (receptionists, attendants, therapists), ensuring high service standards, providing coaching, supporting recruitment and training, conducting performance evaluations, and maintaining compliance with brand and safety standards Deliver exceptional guest experiences by managing reservations, introducing services and amenities, handling VIP interactions, resolving concerns promptly, and promoting retail and upselling opportunities tailored to guest needs Oversee daily spa operations, including scheduling optimization, cleanliness and functionality of all guest areas, inventory management, and collaboration with leadership to improve service efficiency and productivity Manage retail operations by maintaining displays, monitoring stock levels, supporting ordering, conducting inventory, and training staff on product knowledge and sales techniques Ensure accurate POS transactions, reporting, and KPI tracking, while maintaining organized workspaces, handling administrative tasks, and coordinating maintenance needs to uphold a clean, serene spa environment What to Bring Successful candidate must possess legal work authorization in United States The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required CR Certification is preferred Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts Join Our 'Ohana and Enjoy Our Amazing Benefits: $30.32 hourly rate100% Employer contributed Medical, Dental, and Vision benefits Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round Complimentary stays and exclusive discounts at Four Seasons Worldwide Complimentary Employee Meals & Dry Cleaning for Employee Uniforms Owner subsidized on-island housing, inter-island airfare to Oahu and other resources Comprehensive learning and development programs to help you master your craft Energizing Employee Culture where you are encouraged to be your true self! And so much more! We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it's like to work at Four Seasons Resorts Lana'i.