Customer Service Representative - Recent Grads Welcome

Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitiveand engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!What We’re Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you!Overview:As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.Responsibilities:Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internally with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesMaintain an outbound call volume of 100 calls per day Skills/Abilities:1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logisticsMust have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks.Above-average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skillsEducation and Experience: High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonusBenefits:$19.21 per hourFull-time: 40 hours per weekRoom for advancement in a fast-growing company that promotes from withinPaid holidays and paid time offHealth, vision, and dental insurance benefits401(k) PlanReady to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!