Senior Manager – User Experience Design Lead (PL)

Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.We are looking for an experienced, collaborative, and adaptable Senior Manager, to join the User Experience (UX) team. This is a people leader role for a proven design leader who can develop high performing teams, influence cross‑functional partners, and evolve how design is practiced at scale.In this role, you will lead design teams responsible for Schwab’s foundational platform experiences, including Accounts & Summary, Security, Navigation, and Digital Messaging. These experiences form the backbone of how client’s access, understand, and manage their financial lives.You will shape experience strategy across these highly visible experiences, guide teams through complex problem spaces, and leverage modern, AI‑enabled design practices that improve quality, consistency, and speed at scale.The UX team crafts effortless mobile and desktop experiences grounded in empathy, insights, and thoughtful planning. We are a multidisciplinary group of designers, content strategists, and researchers who partner across the enterprise to build trusted, intuitive experiences for millions of clients.As a Senior Manager, UXD Lead (PL), you are responsible for:Product design leadership and executionLead and influence product design efforts from early discovery through delivery, ensuring experiences meet user needs, business goals, and quality standardsDefine and evolve the UX approach across product areas, including interaction models, visual systems, accessibility, and cross‑platform consistencyGuide teams in designing cohesive experiences across desktop, mobile web, and native mobile platformsEnsure work aligns to Schwab brand, design system standards, and inclusive, accessible design principlesBalance innovation with reuse by leveraging and contributing to design systems, patterns, and shared frameworksConnect design decisions to measurable outcomes by partnering with Product and Engineering on success metrics and learning loopsAI‑enabled UX leadershipLead teams in the practical use of AI tools across the design lifecycle, including research synthesis, ideation, concept development, prototyping, content creation, critique, and deliveryEstablish shared AI workflows, standards, and playbooks that increase efficiency while preserving design quality, accessibility, and compliancePartner with Product, Engineering, Risk, and Legal to pilot, evaluate, and responsibly scale AI‑enabled design capabilitiesCoach and mentor designers and content strategists on how and when to use AI effectively, building fluency, confidence, and ethical judgmentUse AI‑supported insights to inform prioritization, experience strategy, and decision making at both team and portfolio levelsTalent management and people leadershipLead and manage UX teams across multiple product areas, balancing delivery excellence with long‑term people growthSet clear expectations for performance, provide timely feedback, and address performance related issues with transparency and careBuild team capacity by developing future leaders, delegating meaningful ownership, and creating stretch opportunitiesFoster a culture of learning, psychological safety, accountability, and continuous improvementProactively plan for resource capacity and skill needs across programs and initiativesTeam and cross‑functional leadershipAct as a trusted design leader and partner to Design, Content, Product, Engineering, Research, and business stakeholdersFacilitate alignment across teams by clarifying priorities, tradeoffs, and paths forward, especially in ambiguous or high stakes situationsLead cross‑functional working sessions, reviews, and decision forums to drive progress and resolve blockersInfluence roadmaps and prioritization by synthesizing user insights, business context, and design perspectiveModel strong collaboration, communication, and leadership behaviors that build trust and momentumYour approachPut clients first by grounding decisions in user needs, evidence, and long term valueUse quantitative data and analytics to identify opportunities, validate design decisions, and measure impact over timeDemonstrate a challenger mindset by constructively questioning assumptions and exploring better ways forwardSet a clear path for teams by articulating direction, tradeoffs, and next stepsRemain calm, resilient, and decisive in uncertain environments, helping teams navigate complexity without losing momentumCommunicate with clarity and credibility, tailoring messages to diverse audiences, including senior leadershipWhy your work mattersLead teams designing experiences that help clients confidently manage their financial livesYour leadership will shape how design is practiced across Schwab — influencing quality, consistency, and innovationHelp teams adopt modern tools and methods, including AI, to improve how we work and what we deliverLead an engaged, high performing UX team that grows people while delivering meaningful outcomesWhat you haveOn your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required*Required Qualifications11+ years of experience in product or UX design for digital products or equivalent3+ years of experience leading people or managing design teamsDemonstrated hands on experience using AI tools as part of a design practice (e.g., research synthesis, ideation, prototyping, workflow acceleration)Proven ability to lead teams through change, including adoption of new tools, processes, and ways of workingStrong facilitation, communication, and stakeholder leadership skillsDeep experience collaborating with Product and Engineering within iterative, Agile environmentsExperience designing for mobile and cross‑platform ecosystemsAn online portfolio demonstrating design thinking, leadership, and impactPreferred QualificationsExperience leading or scaling AI‑enabled design practices across teams or organizationsExperience developing shared design standards, playbooks, or operating modelsFamiliarity working in complex or regulated domainsExperience designing conversational experiences (chat or voice) and other newer interaction patternsIn addition to the salary range, this role is also eligible for bonus or incentive opportunities.What’s in it for youAt Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance