Senior System Engineer
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Location: Irving TX only (Only locals)
Working Model: Hybrid- Tuesday, Wed and Thursday (weekly) in office
Role Overview
Position is within the Customer Experience (CXP) domain.
Focus on proactive monitoring of order workflows across digital, assisted, and B2B channels.
Ensure seamless order journey from submission to activation without failures.
Candidate will act as an SME for CXP order management processes .
Key Responsibilities
Monitor end-to-end order lifecycle (submission → activation) across multiple systems.
Identify and resolve order flow issues proactively before customer impact.
Build, maintain, and enhance automated monitoring reports and dashboards .
Perform issue triaging and collaborate with platform & development teams.
Drive automation of alerts and reporting to minimize manual intervention.
Technical Requirements
Strong experience in:
Data Analysis & Analytical Thinking
Familiarity with multiple CXP systems (order flow across platforms).
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