Customer Program Manager

Job Summary We are seeking a detail-oriented and customer-focused Customer Program Manager to lead key customer programs from quoting and estimating through execution and delivery. This role is responsible for managing customer relationships, coordinating cross-functional teams, and supporting accurate cost estimating to ensure successful project outcomes. The ideal candidate has strong communication skills, experience in program/project management, and a solid understanding of estimating, manufacturing, or industrial operations. Key ResponsibilitiesCustomer & Program Management Serve as the primary point of contact for assigned customer accounts Manage customer programs from initial request through completion Coordinate internal teams across engineering, purchasing, production, and logistics Ensure schedules, deliverables, and customer expectations are met Provide regular status updates and resolve issues proactively Estimating & Quoting Support Develop and manage project estimates, including labor, materials, and outside services Support quoting activities and ensure accuracy in pricing and scope Work closely with engineering and operations to validate cost assumptions Track changes in scope and update estimates as needed Execution & Continuous Improvement Monitor program performance, costs, and timelines Identify risks and implement corrective actions Support process improvements to enhance customer satisfaction and efficiency Qualifications 3+ years of experience in program management, customer account management, or project management Experience with estimating, quoting, or cost analysis in a manufacturing/industrial environment Strong organizational and communication skills Proficiency in Excel and ERP/MRP systems (SAP, Oracle, Epicor, etc. a plus) Ability to manage multiple projects in a fast-paced environment Preferred Skills Background in industrial manufacturing, structural steel, fabrication, or construction-related estimating Strong analytical and problem-solving ability Experience working directly with customers and internal production teams Job Type: Full-time Pay: $80,000.00 - $115,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person