Utilities Maintenance Technician - Wastewater Collections

JOB Please ensure that you complete all sections of the application and answer all supplemental questions. Additional information regarding this position, including minimum qualifications and essential job functions, can be found below. Qualified candidates will have a minimum of three (3) years of experience within the utility maintenance, construction or inspection fields; experience operating heavy equipment or trucks with at least two (2)years of experience operating Vacuum, Line Cleaning or Combo Trucks; and knowledge and experience with the State of Oregon sanitary overflow reporting requirements. Please ensure you complete all sections of the application, including fully answering all supplemental questions. Do not use "refer to resume" in the application. More information about essential functions and minimum requirements of this role can be found below.___________________________________________________________________________________Under the direct supervision of the Public Works Department Supervisors, the Utility Maintenance Technician performs such tasks and duties as are necessary for the operation, routine maintenance and repair of the City's wastewater, and stormwater utilities. Develops and implements program operations, communications, and plans. Prepares complex reports and data analysis, assists the public and vendors in person and on the telephone; prepares correspondence; proofreads and edits information; and irresponsible for program management and coordination. Exercises independent judgment to respond to issues and concerns of the public and/or staff. Involves considerable coordination with staff of other departments, the public, and/or other agencies.The Utility Maintenance Technician reports to the Utilities Supervisor. The Utility Maintenance Technician is a senior operational position that does not exercise direct supervision over staff, but does provide training, guidance, and instruction to other personnel on the general maintenance requirements and practices associated with the overall utilities system.This is the advanced journey-level in the utility series that performs complex duties required to ensure that City infrastructure, systems, and facilities are maintained in a safe and effective working condition and provide the highest level of safety for public use. Responsibilities include performing a wide variety of tasks in the inspection, maintenance and repair of assigned facilities and systems in a timely manner. This class is distinguished from the Public Works Lead worker classifications in that the latter exercise technical and functional direction over other staff in utility operations. EXAMPLE OF DUTIES ESSENTIAL RESPONSIBILITIESThe following tasks are representative and not to be considered all inclusive.System Maintenance and Repair-Equipment operation Properly operate and maintain all equipment required to maintain the system Conduct routine and emergency line cleaning of various utility assets including but not limited to sanitary mains, sanitary laterals, sanitary manholes, storm lines, storm manholes, and catch basins. Assure the materials collected in the course of the work are disposed of in accordance with departmental policy-Identify and repair, if necessary, storm or sewer lines, manholes, and catch basins Coordinate, supervise and inspect repair work. Conduct oversight and inspection of contracted services as needed.-Test, monitor, and inspect Conduct flow monitoring, dye tests, smoke tests, and tests of drainage structures, sanitary sewers, and storm sewers Work with citizens and business owners concerning faulty or illegal hook-ups. Work with Industrial Pretreatment Coordinator to report illegal discharge.-Perform Utility Locates of water, sewer, storm, and city fiber.-Emergency call-out. Respond to emergency call outs as needed.System Inspection Program-Oversee the day to day underground TV inspection program in conjunction with the Supervisor. This includes but is not limited to: -Either programmatically or in the course of the routine line cleaning, identify problem lines and coordinate subsequent TV inspection -Assure all line cleaning is conducted in prior to and in coordination with the TV Inspection Program -Maintain the appropriate records of inspection and maintenance including tracking all work within the City's Asset Management SystemPlanning and administration -Develop and update a schedule of inspection and maintenance -In collaboration with the Engineering Department, create, update, and maintain maps and drawings of the sanitary and storm water collection systems. - Participate in all plan reviews and attend necessary development meetings.Safety -Ensure safety procedures are being implemented while on the job as mandated by O.S.H.A. -Be especially aware of traffic in the positioning and operation of truck in Streets and right of ways. -Notify pre-treatment and stormwater specialists of issues that could be hazardous to them in carrying out their duties.Record keeping -Compile data as needed for regulatory reports (MS4, NPDES, Annual Inspection Report, etc.) -Maintain and keep daily records of inspections and work completed on sanitary and storm manholes, collection lines, catch basins, and other water collecting structures. -Keep detailed notes while out in the field and input data into the City's Asset Management System. -Provide required information for annual Inflow and Infiltration Report. -Maintain and keep records of projects and materials used and time consumed. Make daily report to supervisor to measure progress against stated goals. -Prepares a variety of studies, reports and related information for decision-making purposes. Conducts research, analyzes, and prepares recommendations regarding proposals for programs, events, and services.Coordinate and perform other projects, functions, and tasks, as assigned.Customer Service Standards for EmployeesThese standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their jobresponsibilities.Communication -Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email. -Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else. -Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. -Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met. -Address difficult or contentious issues in a constructive manner. -Be positive and enthusiastic when speaking with customers.Respect -Be courteous and polite. -Treat customers with dignity and respect. -Understand customer's expectations and treat them as a priority. -Actively listen and give customer undivided attention. -Appreciate differing perspectives, opinions, and needs. -Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.Responsiveness -Provide prompt and reliable service. -Respond to phone/email as soon as possible. -Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion. -Change voicemail and email when out of office/unavailable and provide alternate contact person for customers. -Demonstrate a "can-do" approach. -Exhibit problem-solving skills leading to sound judgment and quality decisions. SUPPLEMENTAL INFORMATION Work Environment: Work is mainly performed outdoors regardless of weather conditions. Fieldwork may occur in developed areas as well as active construction zones, including rights-of-way. The responsibilities of the position frequently place the employee in close proximity to heavy construction equipment, open excavations, uneven terrain, and paving projects. Work involves operating various equipment; lifting sections of pipe; contact with stormwater, wastewater, and hazardous materials; and confined space entry.Physical Requirements: Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work, to work in confined spaces, around machines, to climb and descend ladders, and operate varied hand and power tools and construction equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, tablet, and/or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds and heavier weights with the use of proper equipment. Requires the ability to lift 50 pounds overhead and entry and exit from confined spaces.Cognitive Functions: Incumbents in this position receive occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Work routinely requires independent judgment and most problems are moderately difficult and require ahigh level of independence using established and known procedures. The incumbent must be capable of working effectively with coworkers and members of the public. Concentration and focus are required to complete complex, detail oriented tasks.Tools/Equipment Used: Including but not limited to backhoes, excavators, utility vehicles, dump trucks, vacuum, line cleaning, or combo trucks, chainsaws, generators, compressors, trailer mounted vacuum excavator, concrete saw, chipper, paint sprayers, utility locating equipment, hydraulic pipe cutter, gas cutting torch, mowers, trailers, mini-excavator, tractors with attachments, and various electric, and manually powered hand tools. General office equipment including but not limited to: desktop computers and mobile devices, printer, telephone, fax machine, and copy machine; computer software