Account Manager - Mass Channel in Sales

About UsKITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.The Role:KITSCH is seeking a relationship-driven, commercially minded Account Manager to join our growing team. The ideal candidate will own a portfolio of retail accounts end-to-end — from relationship to revenue. You will be responsible for driving customer retention and revenue growth, executing channel-specific strategies, and leading a team of Sales Coordinators. Candidates should have a strong retail sales background, an analytical mindset, and the cross-functional fluency to collaborate effectively with Finance, Supply Chain, Product Development, and Marketing.Job Responsibilities and Key Result Areas:Customer Relationship ManagementBuild and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contactManage regular communication cadences with all key retail partners and drive account retention and satisfaction across the full portfolioRepresent the brand with professionalism and strategic intent in every retailer interactionAccount Management & ExpansionAnalyze sales data, market trends, and competitive activity to inform and execute account strategy aligned with the Director of MassLead Line Review meetings and secure new item distribution across your channelIdentify and act on whitespace and expansion opportunities within existing and target accountsTrade Spend & Promotional ManagementPlan, execute, and reconcile trade spend in partnership with Finance, with a focus on ROI, efficiency, and profitabilityEvaluate promotional performance and eliminate underperforming activityMaintain a forward-looking promotional calendar aligned to retailer windowsNew Item & Innovation LaunchesLead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured ahead of go-liveCoordinate cross-functionally on inventory readiness, compliance, and retailer portal requirementsMonitor and report on post-launch performance across all accountsMerchandising & Display PlanningIdentify and pursue brand block improvements and incremental display opportunities with retail partnersAlign display and reset activity to retailer calendars and seasonal windowsEnsure all in-store programs meet profitability standardsTeam ManagementDefine roles, responsibilities, and priorities for Sales Coordinators and lead them with clear expectations and accountabilityCoach and develop team members through regular feedback, check-ins, and performance conversationsIdentify gaps and build team capacity to meet evolving channel needsCross-Functional CollaborationMaintain forecast alignment with the Inventory team and flag risks proactivelyDrive resolution of chargebacks and compliance issues in collaboration with relevant internal teamsAct as the primary liaison between retail partners and internal stakeholders to ensure timely and effective resolutionCore Competencies And Qualifications3-5+ years managing retail accounts in CPG, beauty, or consumer products. Familiarity with Target, Ulta, and Walmart channels strongly preferredAnalytical mindset with comfort in syndicated data tools (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluationProven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contactsCross-functional fluency with experience working alongside Finance, Supply Chain, Product Development, and Marketing teamsExperience managing, coaching, or mentoring junior team members with the ability to delegate effectively and develop talentHigh attention to detail and strong follow-through on compliance requirements including retailer portals, OTIF, and chargebacksAbility to manage multiple accounts simultaneously in a fast-paced, high-volume environment without sacrificing accuracyStrong written and verbal communication skills with the ability to prepare and present compelling business reviews, line review decks, and sell-in materialsWhat We Bring To The Table...Competitive Pay/BenefitsA dynamic teamLocation: RemoteAn open mind for new ideasGrowth…growth and some more growth!Powered by JazzHRGhxzprZNMc