Customer Support Specialist (Level 1)

About The CompanyVOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.About The RoleThe Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.What You'll DoMonitor and respond to support requests via Phone and EmailAssist customers with technical issues, and product questions.Identify customer needs and recommend the appropriate solutionsDocument and track client support requests, interactions, and resolutions.Respond to client requests with the documented SLAEscalate client and product issues to the appropriate internal teamsRequirementsWhat You'll NeedOperate with a “Founders Mentality”Prior experience in customer facing rolesCustomer focused mindset with a drive for client satisfactionPatience and empathy when dealing with non technical usersAdept at managing customer relationships through a CRM systemNice to HavesStrong problem-solving and analytical abilitiesExcellent Multi-Tasking and Organizational SkillsClear and effective communication skills (Verbal and Written)Proficient with CRM or support ticketing systemsWorking knowledge of iPhone and Android mobile devicesStrong ability to prioritize critical issues and measure them against other prioritiesOutstanding relationship building and interpersonal skillsBenefitsCompetitive salary401K with matching (up to 4%)Insurance benefitsHealth insurance with HSAHSA Employer contributionsDental and Vision InsuranceBasic Life InsuranceLong Term Disability InsuranceShort Term Disability InsuranceAccident InsuranceMedical Bridge InsuranceEmployee Premiums covered in fullA challenging and fun work environmentStocked Breakroom10+ Paid HolidaysFlex Time Off