Title Operations Manager

Who We Are First American's Agency Division is dedicated to providing our policy-issuing agents with the resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where everyone feels welcome, supported, and empowered to innovate and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years, and awards for being a best place to work for women, diversity and LGBTQ+ employees. First American will always strive to be a great place to work, for all. What We Do Responsible for operational functions related to providing title services to customers. The position may be specific to a particular business segment or a combination of business segments/govers, depending on the structure of the organization. It may be responsible for production operations of a large group and accountable for internal and offshore production units. What You'll Do Manage work activities and operations of a functional area or department that supports the title process. Provide input to operational plans and work with Senior Management to ensure that plans integrate with broader strategies. Act as a liaison with Escrow/Branch managers and leaders of other functions/operations/business units, providing feedback and resolution on escalated issues, process changes, and results. Coordinate and monitor efforts between groups. In smaller operations, serve as a hybrid role with Escrow and Title staff members reporting to you. Work with vendors who provide services to FA, typically preapproved; monitor and manage vendor compliance, cost-effectiveness, quality and timeliness of work. Improve processes and output quality; in smaller locations, manage a wider range of vendors including office-management providers. Track and monitor expenses; the role may include office-management-type duties. Write and conduct employee performance reviews and provide ongoing performance feedback through coaching. Identify training needs for subordinates. Make hiring and compensation recommendations, with input from management as needed. What You'll Bring Bachelor's degree or equivalent combination of education and experience. 5-7 years of directly related experience. 3-5 years of demonstrated experience in a supervisory or management role. Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level. Strong process skills; detail oriented. Strong computer skills and knowledge of company operating systems and applications. Strong problem-solving and customer service skills. Ability to lead and be sought out for advice. Able to manage competing priorities. Successful track record designing, developing and executing complex projects. Ability to influence others in sensitive situations and prevent damage to relationships. Strong communication skills, able to convey the function's vision and the department's direction, and set aligned goals. Proficiency in providing resources and creating systems to measure results. Knowledge of competitor, financial and industry dynamics. Active recruiter, retention and development of talent; holds employees accountable for results. Leadership in change management, conflict resolution and fostering collaboration. Driver of customer loyalty, managing expectations, soliciting feedback and ensuring commitments are met. Collaborative engagement with leaders to identify and implement solutions that enhance business effectiveness. Pay Range $85,000.00 – $113,300.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer We embrace individuality and support it at every level. Our People First culture is inclusive for all employees, not only because it is the right thing to do but because it is the key to our success. You are encouraged to bring your unique self to work. First American is an equal opportunity employer in every sense of the term. Eligibility-based benefits include medical, dental, vision, 401(k), PTO/paid sick leave and an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term. We are committed to a diverse and inclusive workplace for all. J-18808-Ljbffr