Analyst - IT Project Analyst

IT Project Analyst Woodlawn, MD - Hybrid MUST:Must be able to obtain and maintain a US Public Trust clearance.Experienced IT Project manager or analyst4+ years' experience supporting special IT projects and managing their end-to-end lifecycle3+ years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software3+ years' experience testing both hardware and software, ensuring that systems are functioning properly3+ years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from usersAbility to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environmentStrong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficientlyExcellent teamwork and interpersonal skillsAbility to support multiple projects at the same time, each with their own unique set of requirements and needsAbility to be flexible and react appropriately to changing job assignments, work environments, and work locationsAbility to write technical documentation and plain language documentation dependent on audienceDemonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)Understanding of UX and user research methodologies preferredSupport of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) preferredSupport and troubleshooting of mobile devices (Android, iOS) preferredUnderstanding of 508 and accessibility compliance preferredPrevious Work Experience In Federal Government PreferredUnderstanding of agile framework and full life-cycle software development methodologies preferredCompTIA, Project management certifications (PMP, CAPM, PMI) highly preferredBachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience DUTIES:Support and track project requirements of research efforts across the UX team to ensure the delivery of end resultsMeet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goalsMaintain IT and internal process documentation for disbursement and use across UX teamPerform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilitiesSupport ad hoc special projects relating to internal UX team needsProvide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge baseAnalyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely mannerAssist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of useCoordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actionsLearn customer-specific policies and processesQuadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.