Resort Driver (On-Call)

CIVANA Job Opportunity CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.Accolades 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose2024 Reader's Digest - 20 Best Wellness Retreats to Help You Relax and Recharge2024, 2023, 2022 OpenTable Diners' Choice Award2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US2023 Women's Health Travel Awards - Best Yoga Retreat in the World2023 Men's Health Travel Awards - Top Relaxation Destination2023 TripAdvisor Traveler's Choice Award2024, 2023, 2022 U.S. News & World Report - Best Hotels in the USAAA Four Diamond RatingAAA Inspector's Best of Housekeeping AwardWhy You'll Love Working at CIVANA Complimentary access to wellness classes & programmingComplimentary shift mealTeam member referral bonusGenerous Team Member & Friends & Family Resort rates and discountsIdeal Candidate We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.Summary Responsibilities include assisting guests with luggage, drop off and pick up at airport for shuttle service, communicating to guests about pick up or drop off options, introduction to guests via email or text, meeting and greeting guests upon arrival and departure, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage.Essential Functions Driver will pickup and drop off passengers at the airport.Text or email guest on day off arrival and re-confirm the scheduled transportationSafely transport passengers along predefined assigned routes in a courteous, timely, and reliable manner while providing exceptional customer service at all timesComply with all traffic laws and regulations, and instructions from dispatchComplete required written reports and documentation related to the performance of duties and the vehicle being operatedCompleting daily logs of operational issues for record keeping and trend analysis purposesRequirements Must be licensed to drive a motor vehicleMust be at least 21 years of agePrevious customer service experience requiredHospitality experience preferred.Strong verbal and written communication skillsTrue desire to satisfy the needs of others in a fast-paced environmentAbility to interact with all guests, internal and external, effectively with tact and diplomacyStrong follow through skillsAbility to handle multiple tasks at onceBasic proficiency in working with computersAvailable to work a flexible schedule, including weekends and holidaysPhysical Requirements Ability to lift, carry, push, and/or pull guest luggage weighing up to 50 pounds multiple times per shiftFrequent bending, twisting, reaching, and loading/unloading of luggageAbility to stand and walk for extended periods of timeAbility to enter and exit resort vehicles repeatedly throughout shiftAbility to work outdoors in varying weather conditions, including heatAbility to safely operate resort vehicles for extended periods