Store Manager

Want to join a dynamic wireless company where your ideas and talents really matter? At Cricket, we work hard and have a great time doing it. We’re looking for smart, driven leaders who want to make a difference. We offer our team members a competitive total rewards program as well as a comprehensive benefits package. We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling. Job Description As a *Store Manager at Cricket*, you will be responsible for leading the daily operations of the retail store while driving sales, delivering exceptional customer service, and developing a high-performing team. The Store Manager creates a positive, energetic environment where employees are motivated to achieve and exceed sales and customer service goals. Store Manager Responsibilities * Lead, coach, and motivate a team of Retail Sales Advocates to achieve and exceed sales objectives * Drive sales of no-contract wireless phones, service plans, accessories, and related products * Deliver an exceptional customer experience and build lasting customer relationships * Monitor individual and store performance and implement strategies to improve results * Recruit, train, develop, and retain team members * Create employee schedules and ensure appropriate staffing based on business needs * Conduct regular coaching and performance feedback with team members * Lead by example in sales, customer service, product knowledge, and professionalism * Ensure all company policies, procedures, and operational standards are followed * Complete daily opening and closing procedures in accordance with established guidelines * Maintain a clean, organized, and professional store environment * Oversee inventory management, merchandising, and loss-prevention procedures * Ensure paperwork, reports, and administrative responsibilities are completed accurately and on time * Participate in outside sales events, community activities, and promotional initiatives * Work flexible hours, including evenings, weekends, and holidays * Assist with other store locations or business needs as required General Duties * Understand customers’ needs and ensure the team effectively demonstrates how Cricket products and services meet those needs * Establish and communicate daily, weekly, and monthly sales goals * Monitor sales performance and take action to achieve store objectives * Educate and engage customers through product demonstrations and personalized solutions * Ensure customers receive prompt, courteous, and professional service * Build a positive team culture focused on accountability, teamwork, and customer satisfaction * Maintain current knowledge of wireless products, services, promotions, and company initiatives * Address customer concerns and work to resolve issues professionally and effectively * Ensure compliance with company standards and applicable policies Preferred Qualifications A definite advantage is given to individuals who have *bilingual Spanish skills*. Candidates with *prior wireless, telecommunications, retail sales, or store management experience* are also strongly preferred. Pay: $12.00 - $17.00 per hour Benefits: * Employee discount * Flexible schedule Work Location: In person