Technical Repair Operations Manager

Who we Are?Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.What is the Role?As a Bench Manager, you will help CityBridge and the Operations team support several technical bench activities. These activities include refurbishment, repair, and manufacturing efforts. This role blends hands-on technical expertise with management, requiring strong leadership and organizational skills to keep technical operations running smoothly and efficiently. You will be an integral part of efforts to improve documentation and training, drive root-cause identification, implement processes, and identify gaps in efficiencies. You will lead a team of bench technicians repairing electrical components, refurbishing device assemblies, and performing final assembly activities. You will support the implementation of solutions, while leveraging creative capabilities, data, and infrastructure across various digital media properties.What You Will AccomplishDaily oversight and supervision of bench technicians and operationsResponsible for end-to-end workflows; intake to outputEnsuring processes are followed and protocols are enforcedManage complex component-level repairs and provide technical guidancePerform training, identify knowledge gaps, and develop technician skillsQuality assurance testing on bench output; ensure quality, adherence to standards, and efficient repair/testing of diverse equipmentSupport bench inventory cycle counting and forward stocking effortsActing liaison between bench operations and leadershipStreamline efforts and identify gaps in processes and/or workflowsMonitor key spare parts inventory to ensure sufficient quantity to support repair operationsAnalyze and synthesize data to develop internal and external reporting purposes.Collaborate with product managers, business leads, engineering, QA and support teamsYou're a Great Fit For This Role Because5+ years of professional experience managing personnel10+ years of experience performing technical repairsStrong leadership and organizational skillsA mastery of understanding of IOT products; hardware and software relying on connectivityExperience with assorted interfaces (i.e. tablet, mobile, desktop, etc) as well as different operating systemsExperience driving process improvements in a service and support environment Experience with Excel/G-Sheets, CRM, ERP, and Asset Management platforms, is preferredExcellent oral, written, and visual communication and presentation skillsWant to be a part of a fast-paced innovative teamTotal Compensation $70,000-100,000This is a 5 day in Warehouse roleAt Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.Form CC-305 | OMB 1250-0005Voluntary Self-Identification of DisabilityWhy this form?As a government contractor, we must ensure equal opportunity for people with disabilities. This form helps us measure how well we are doing.Is this required?No. Completing this form is voluntary. Your response is confidential and will not be used against you, whether you are applying for a job or already employed.We ask employees to update this every five years because a disability can occur at any time. You may identify now even if you did not before.What counts as a disability?A physical or mental condition that substantially limits a major life activity, or a history of such a condition.