Member Support Agent

Who Our Client IsOur client is a purpose-driven organization where employees at every level play a meaningful role and have a real voice on issues that affect consumers across the country. They are a small company with a world-class culture and a significant impact on how the world does business. Collaboration, innovation, and data-backed decisions are central to how they operate, and they invest in their people in measurable ways.What Our Client NeedsWe are looking for a Member Support Agent to join a high-performing, customer-focused team. In this role, you will support small and medium-sized customers by delivering a seamless service experience while identifying opportunities to strengthen relationships and drive retention. You'll work in a fast-paced, collaborative environment that values service excellence and continuous improvement.Who You AreYou are a highly energetic team player with strong customer service skills and a positive, solutions-oriented mindset. You thrive in fast-paced contact center environments and consistently deliver high levels of customer satisfaction. You enjoy working cross-functionally and collaborating with multiple departments to achieve shared goals.What You'll DoProvide a seamless, high-quality service experience to customersProactively engage small and medium-sized customers through inbound calls and email communicationsUse a consultative approach to build relationships and identify customer needsConduct thorough discovery to recommend appropriate needs-based solutions and service optionsIdentify cross-sell opportunities to increase revenue and improve customer retentionSupport customer satisfaction, retention, and growth through responsive and professional serviceThis role operates in a hybrid work environment.What You'll NeedStrong customer service skills and a collaborative team-oriented approachAbility to succeed in a fast-paced contact center environmentStrong communication skills, both written and verbalAbility to work effectively with multiple internal teamsCustomer-focused mindset with attention to relationship-building and retentionWhat They OfferSalary: $20/hourBonus: Eligible for participation in the annual employee bonus programMedical, prescription, dental, and vision coverage (effective immediately)401(k) with employer safe harbor and profit-sharing contributions (effective immediately)Short- and long-term disability coverageMental health and wellbeing support, including employer-sponsored therapy and coaching sessionsIndividual wellness platformPaid parental leaveGenerous PTO and company-paid holidaysLinkedIn LearningTuition reimbursementEmployee recognition and engagement platformCatered lunches twice per week on in-office daysEqual Opportunity StatementOur client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.