Field Application Engineer (FAE)

About the job Field Application Engineer (FAE) Job title: Field Application Engineer (FAE) Overview We are looking for a technically proficient and customer-centric Field Application Engineer (FAE) to serve as the primary technical link between Subinitial and our key accounts. The ideal candidate is a problem-solver who enjoys the challenge of translating complex customer needs into scalable technical solutions. This role requires a unique blend of deep engineering knowledge and exceptional communication skills, with a willingness to travel frequently (25-75%) to support our clients on-site and ensure the successful deployment of our test systems. About Our Company At Subinitial, we provide advanced automated testing services to the aerospace and electric vehicle industries. Specializing in high-performance testing systems, we ensure the performance, efficiency, and reliability of cutting-edge technologies. Our automation tools help clients accelerate development, improve product quality, and reduce time to market, empowering innovation in the fields of aerospace and EVs. Join us in shaping the future with next-gen testing solutions. Job Responsibilities and Tasks Serve as the primary technical point of contact for key accounts, managing relationships and ensuring customer satisfaction Travel to customer sites (25-75%) to lead installations, perform commissioning, and provide on-site technical support Collaborate directly with customers to identify technical needs and design tailored solutions using Subinitial's test architecture Act as a bridge between the customer and internal engineering teams, translating field requirements into actionable design specifications Troubleshoot and resolve complex system-level issues in real-time within the customer's environment Develop and deliver technical training and documentation to help customers maximize the utility of their test racks and software Support the sales process by providing technical expertise during demonstrations and scoping calls Provide feedback to the product team to drive continuous improvement of the RackCenter tool and other internal offerings Document all field activities, including installation reports, issue logs, and customer feedback Take ownership of the project lifecycle from initial deployment through final customer acceptance Perform other duties as assigned Skills Strong interpersonal skills and a customer-first mentality Strong technical aptitude in electrical engineering and automated test equipment (ATE) Exceptional verbal and written communication skills Ability to explain complex technical concepts to both engineers and executives Advanced problem-solving skills with the ability to think on your feet in high-pressure environments Ability to work independently in the field while maintaining coordination with the home office Demonstrated ability to manage multiple projects and priorities simultaneously Proficiency in Microsoft Office Suite and familiarity with technical documentation tools Familiarity with Windows and Linux operating systems Willing and eager to learn Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field 3+ years of experience in a customer-facing technical role (FAE, Systems Engineer, etc) preferred Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, lawful permanent resident, protected individual, or other U.S. person per 22 CFR § 120.62. Pay: $95,000 - $160,000 per year Location: El Cajon, CA (with frequent travel to customer sites) Hours: Full-time, In-office, Monday through Friday. 7:30 AM to 3:30 PM, with travel as required. Ability to work extended hours as needed to accommodate customer schedules and time zones. Health insurance Vision insurance Life insurance 401(k) with matching Paid time off Paid holidays Employee assistance program Flexible spending account J-18808-Ljbffr