Senior Delivery Manager

About Vesta HomeShowroom LLC dba Vesta Home is revolutionizing the home marketing and furniture sales industries. Our full-service offerings—which include interior design, luxury staging, elevated furniture rentals, and custom furniture production—are all driven by our proprietary technology and logistics expertise, ensuring an exceptional client experience.Established in 2017, our team of over 50 designers creates sophisticated, beautiful interiors for residential, commercial, and hospitality projects globally. We are proud partners with top realtors, developers, the design trade, and high-profile individuals on some of the most exclusive properties in the high-end market. Our work has been featured in major design magazines and popular shows such as Bravo's Million Dollar Listings and Netflix's Selling Sunset.As the leading home staging brand in the country, Vesta leverages its deep design and local market knowledge in Los Angeles, New York, San Francisco, and South Florida to help sell multimillion-dollar properties faster and above the asking price, allowing buyers to seamlessly move into beautifully furnished spaces.Position OverviewThe Senior Delivery Manager serves as the lead field authority for delivery operations within the market. This role remains actively engaged in day-to-day delivery execution while ensuring consistency, accountability, and alignment across all delivery teams.While remaining hands-on in delivery operations, this role provides guidance and operational direction to Delivery Managers to ensure unified execution across the market.This position reinforces market-wide compliance standards, accident enforcement structure, and driver qualification oversight while driving operational performance at scale.This position offers compensation of $100,000 annually.Key ResponsibilitiesMarket-Level Leadership & Strategic AlignmentProvide operational direction and strategic alignment for all Delivery Managers within the designated market(s)Ensure the consistent execution of delivery standards, safety protocols, and overarching service expectationsStrategically balance labor and workload distribution across various delivery teams to optimize efficiency during peak volume periodsAct as the primary escalation point to resolve complex field-level issuesActive Field Leadership & ExecutionMaintain a hands-on presence and active involvement in daily delivery operationsConduct comprehensive cross-team audits to evaluate installation quality and strict adherence to execution standardsChampion and support structured training and professional development initiatives for delivery personnelPerformance Management & KPI OptimizationMonitor critical Key Performance Indicators (KPIs), specifically focusing on on-time performance, damage rates, workforce productivity, and customer experience metricsFormulate and implement targeted corrective action plans across teams whenever performance gaps are identifiedCollaborate with the Operations Manager to support operational forecasting and optimal staffing alignmentSafety, Regulatory Compliance, & Risk MitigationAssume market-level ownership for guaranteeing full compliance with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements across all delivery teamsEnforce the company’s accident reporting policy at the market level, ensuring all incidents are accurately documented within required timeframesConduct thorough post-incident reviews and guarantee the swift implementation of necessary corrective measuresCollaborate closely with Human Resources and Operations leadership regarding disciplinary decisionsWork with your market’s Safety Coordinator to maintain meticulously organized accident records to facilitate audits and insurance reviewsOversee market-level driver qualification file compliance, ensuring absolute accuracy, audit readiness, and conducting periodic documentation audits within company platformsImmediately escalate any systemic compliance risks to upper managementMandate the consistent enforcement of company policies regarding field reporting and direct-to-site commuting requirementsFleet Management & OversightMonitor overall fleet readiness and ensure strict compliance with vehicle maintenance schedulesIdentify and escalate any recurring vehicle issues or related compliance concernsVerify that all vehicles consistently meet Vesta's rigorous operational and presentation standardsRequirementsExperience managing and leading delivery teams or delivery managersHands-on experience overseeing daily delivery operations and field executionAbility to track and improve operational KPIs (e.g., on-time delivery, damage rates, workforce productivity)Strong understanding of DOT and FMCSA safety and compliance regulationsExperience managing accident reporting, post-incident reviews, and safety auditsBackground in overseeing vehicle fleets, including maintenance schedules and presentation standardsStrong problem-solving skills with the ability to handle complex field escalations and implement corrective actionsA valid and clean driver’s license with appropriate endorsements for operating box trucksAbility to take clear, accurate photos of a space for documentation pre- and post- workDemonstrated experience in driving box trucks, as well as furniture delivery and setupStrong team-work and communications skills, with a positive attitude and a willingness to assist othersStrong physical capability to safely lift, move, and handle heavy furniture items. (Items that weigh 50 lbs. or more require the assistance of another person)Basic familiarity with tools such as drills, hammers, and levels is a plus. But on-the-job training will be providedStrong communication skills for interacting with customers and internal teams professionally. Conversational English requiredMust be dependable and punctual, consistently delivering high-quality customer serviceComfortable using technology and able to quickly learn new systems and tools, including, but not limited to: digital DVIR software, Slack, Google Suite, etcBenefitsBenefits package (PTO, medical, dental, vision, 401K)Life insuranceOpportunity to work with a passionate and dynamic teamCareer growth and development opportunitiesBe a part of a company dedicated to excellence and innovation in the luxury home staging industryThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.