Receivables Support Representative

Receivables Support Representative – Collections, Billing & Accounts ReceivableAt Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.You will be responsible for:Following up on past-due accounts and securing paymentsResolving billing and invoice discrepanciesManaging receivables cases in SalesforceDocumenting payment commitments and customer interactionsSupporting auto-pay enrollmentIdentifying recurring billing issues and improving processesIf you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.Collections & Accounts ReceivableExecute daily outbound collections through phone and emailFollow up consistently on past-due invoices and outstanding balancesSecure payments and document payment commitmentsMonitor aging accounts and help reduce delinquencyMaintain structured follow-up schedules until balances are resolvedIdentify eligible customers and encourage auto-pay enrollmentBalance collection urgency with a professional customer experienceBilling & Invoice ResolutionInvestigate invoice discrepancies and customer billing concernsResolve account setup issues and system-related billing errorsIdentify the root cause of billing problems rather than applying temporary fixesCoordinate with internal teams when additional support is requiredProvide customers with clear explanations and resolution updatesHelp prevent recurring billing issues through accurate investigation and documentationSalesforce & Receivables Case ManagementOpen, manage, update, and close billing cases in SalesforceMaintain clear documentation for every customer account and caseRecord:Calls and emailsPayment commitmentsBilling issuesInvestigation detailsFollow-up actionsFinal resolutionsKeep CRM records accurate, complete, organized, and audit-readyConfirm customer understanding and resolution before closing casesCustomer CommunicationCommunicate professionally and confidently with customers regarding outstanding balancesHandle payment objections and billing concerns with empathy and persistenceProvide proactive updates on billing investigations and payment statusGuide conversations toward clear next steps and resolutionMaintain positive customer relationships throughout the collections processProcess Improvement & ReportingIdentify recurring billing, collections, and account issuesFlag accounts requiring escalation or additional attentionRecommend improvements to collections workflows and follow-up processesShare operational insights with internal teamsHelp reduce repeat billing issues and unnecessary escalationsSupport stronger receivables visibility and cash-flow managementRequired Experience & SkillsPrevious experience in accounts receivable, collections, billing support, payment recovery, or customer account managementExperience handling past-due accounts and customer payment follow-upsComfortable conducting outbound collection calls and emailsExperience using CRM systems; Salesforce experience strongly preferredStrong analytical and problem-solving skillsExcellent written and verbal English communicationStrong attention to detail and documentation accuracyAbility to manage a high volume of accounts, cases, and follow-ups simultaneouslyAbility to work independently during U.S. business hoursNice to HaveExperience working in structured accounts receivable or collections environmentsProven success reducing aging balances or delinquencyExperience improving cash-flow collection processesExperience driving customer auto-pay enrollmentFamiliarity with root-cause analysis and process improvementExperience working with U.S.-based customers or businessesBackground collaborating with finance, billing, operations, or customer service teamsWhat Makes You a Strong FitYou may be especially successful in this role if you:Follow up consistently until an issue is completely resolvedAre persistent without sacrificing professionalismStay organized while managing a high volume of accountsTake ownership rather than waiting for problems to escalateCommunicate confidently about payments and billing concernsInvestigate problems thoroughly and identify root causesMaintain accurate records and strong CRM disciplineEnjoy working in structured, metrics-driven environmentsWhat a Typical Day Looks LikeYour day may include:Reviewing past-due accounts and collection prioritiesCalling and emailing customers regarding outstanding paymentsSecuring and documenting payment commitmentsInvestigating invoice and billing discrepanciesOpening and updating Salesforce casesCoordinating internally to resolve account issuesFollowing up on unresolved cases and payment promisesSupporting eligible customers with auto-pay enrollmentReviewing aging balances and collection performanceIdentifying recurring issues and recommending workflow improvementsIn short: You ensure payments are collected, billing problems are resolved accurately, customer accounts remain organized, and no receivables issue falls through the cracks.Key Metrics for SuccessCollections PerformanceCompletion of daily collections activitiesTotal collections securedReduction in aging and past-due balancesPayment commitment completionAuto-pay conversion rateCase ManagementBilling cases opened versus resolvedAverage case resolution timeMinimal cases remaining unresolved beyond two weeksAccurate and complete case documentationOperational QualityTimeliness and consistency of customer follow-upsSalesforce/CRM data accuracyReduction in billing-related escalationsResolution of recurring billing issuesOverall reliability and follow-throughWhy This Role Stands OutDirect impact on company cash flow and revenue protectionClear ownership over accounts and billing resolutionMeasurable performance goals and accountabilityOpportunity to improve collections and receivables processesExposure to Salesforce and structured financial operationsFully remote working environmentGrowth potential into Accounts Receivable, Collections, Billing Operations, Finance Operations, or Revenue OperationsInterview ProcessInitial Screening CallSpark Hire Intro VideoRecruiter InterviewClient InterviewOffer & OnboardingApply NowIf you have experience in accounts receivable, collections, billing, or customer account management, communicate confidently