Loan Servicer Representative III

Loan Servicer Representative III (Redwood City, CA)Job Summary: Provide elevated level of outstanding service to members on servicing-related issues from point of funding to payoff by handling member inquiries in a courteous and efficient manner. Provide elevated technical support in all aspects of loan servicing to maintain compliance with all applicable laws and ensure a low level of departmental errors and losses. Perform thorough reviews, analysis and adjustments of accounts as deemed necessary to ensure account and system accuracy. Essential Functions:Respond to and resolve more complex service requests and loan account inquiries received from members, title companies, taxing authorities, escrow companies, outside vendors and internal departments.May assist training staff in core tasks as designated by department management including but not limited to boarding 1st and 2nd mortgages, service calls, service ticket requests, payment processing, investor loan servicing and reporting, loan servicing systems, property tax and hazard insurance requirements and impounds, portfolio and investor loan products.Primary or backup responsibility for timely and accurate escrow payments for property taxes and hazard insurance.Primary responsibility to ensure timely and accurate reporting to investors and Provident accounting personnel.Assist in all aspects of quality control process for investor and portfolio loans including pre-funding and post-funding auditsPerform more complex FHLMC/FNMA Seller/Servicer functions within the investor required guidelines and timeframes.Create and maintain specialized reports in Excel, Tableau and other programs as needed.Coordinate Loan Servicing Department efforts with Collections Department ensuring compliance with investor guidelines for reporting delinquent loans and processing forbearance and modification requests.Provide accurate and clear explanation of loan disclosures and statements to members and internal departments.Verify accuracy of loan records through periodic audit and analysis of loan data.Ensure all scheduled ARM interest rate disclosures and changes are processed in compliance with the terms of the promissory note.Assist management and other Loan Service personnel with special assignments, projects and other related duties as required or assigned. QUALIFICATIONSEducation/Work Experience/Knowledge, Skills & Abilities:High School diploma, some college preferred3-5 years of residential mortgage loan service operations with a customer service emphasis1 year of experience in selling and delivering loans to Fannie Mae and Freddie MacKnowledge and expertise in an area of core servicing system operation.Knowledge and proficiency in other key operating areas i.e., Impound Accounts, Investor Relations, Mortgage Lending Process, Compliance and Quality Control Knowledge of all mortgage and good general knowledge of consumer loan products.Knowledge of FHLMC/FNMA Seller/Service guidelines and proceduresFamiliarity with California real estate lawsDemonstrated proficiency in other servicing systems and programs including Excel and Tableau.Organizational skills Mathematical aptitudeClerical aptitude and analytical reasoning skillsListening and speaking skills.Written communication skills.Demonstrated ability and willingness to consistently provide outstanding service to all members and Provident employees alike.Understand and adhere to BSA and OFAC policy and proceduresComplete required BSA & OFAC training annually. Benefits you will enjoy:Quality medical, dental and vision care coverage401(k) retirement plan with up to 150% matching employer contributionsStrong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.Annual discretionary bonusGenerous paid time off and paid holidaysFlexible spending accountsShort and long-term disability coverageLife and AD&D insuranceEmployee Referral bonusProvident membershipRate discount on home and auto loansOpportunity to use company owned condo in Maui and Lake Tahoe Pay Grade is P1. This position is eligible for an annual discretionary bonus.Targeted Hourly Pay: $27.50 - 34.86/hour (Depending on experience)Provident is an Equal Opportunity EmployerWe are a winner of the Bay Area News Group Top Workplace in 2017 - 2026. Check us out on Glassdoor