Auto Parts Store Supervisor

OverviewThe Site Supervisor will assist with maintaining county resources, passenger/work vehicles, and equipment by providing on-site counter service to New Castle County authorized employees. Work will be performed in the parts room of a twenty-four bay, fully equipped garage.ResponsibilitiesProvide quality customer service to include but not limited to the following:Attention to detailMeet and greet customersReview supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities) Answer questions regarding availability of partsAsk appropriate questions to ensure correct parts are researched and providedIf necessary, inspect equipment in the shop to assist in parts researchResearch parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procureAnswer all messages (phone/email) in a timely fashionContact appropriate vendors for pricing and to place ordersInform customers when requested parts are availableContact NCC Shop personnel to perform emergency parts pickups, as requiredProvide past sales research as requested, utilizing the inventory systemCheck parts availability at all MANCON locations utilizing the inventory systemContact other MANCON locations to request transfers of parts or obtain parts informationReview the contract to ensure requested items are approved for purchaseAdhere to Required ProceduresProduce and review required reports Generate, distribute, copy and file all invoices for material issuedProduce the daily Ticket Summary report and attach copies of all invoices and submit to customerGenerate the Flat File Fix report. Review and correct identified errors in the inventory systemGenerate, review and correct the Items without Bin location reportGenerate, review and correct items identified on the PT/OP Bin check reportGenerate and verify the Receiving report to ensure all receivers have the corresponding original invoice, for submittal to corporateProduce and process the Reorder reportProduce the Accounting Issues report. Review, research and call vendors as required to resolve these problems prior to vendor payments being producedGenerate and review Part Number Consolidation reports.Generate, review and correct the No Min/Max reportGenerate, review the Inactive Item Report. Take action on items as appropriatePull and provide copies of Vendor Invoices as requested to meet customer's Quarterly Compliance reviewProduce and provide backup for all Credit Card purchases to corporateData Entry requirementsEnsure that all completed customer requisitions are properly invoiced in the inventory systemEnsure that all vendor receiving documents are properly entered in the inventory systemEnsure that all inventory transfer requests are properly entered in the inventory systemGenerate new item numbers in the inventory system following published guidelinesInventory Management requirementsPerform and report weekly inventory cycle countsPerform system research on all cycle count discrepanciesMonitor and review inventory Bin assignments to ensure accuracyReview items sales history to ensure proper Stock Sources are setMeet with customer representatives to discuss future requirements in regards to stocking levelsProcess Transfer requests from other MANCON locationsPerform Wall to Wall inventory at site, when notified, following established proceduresOther RequirementsFollow established guidelines for vehicle and equipment maintenanceProvide 24 hour support at the location during emergenciesTravel to vendor locations to pickup partsAssist with inventory research projects as requestedSupervise assigned Counter/Driver personnelQualifications1 year computer experience1 year Auto and/or HD Parts experience1 year Inventory experience1 year Customer Service role24-hour AvailabilityValid Driver's License with 2 years driving experiencePreferred QualificationsSupervisory RoleAttention to detail and adhere to required proceduresExperienced in Parts/Inventory ManagementExperience in utilizing an Inventory/Point-of-Sale application to manage inventoryASE CertificationPhysical Requirements Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Essential Requirements Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking