Customer Experience Coordinator

Location: In-Office | Monday-Friday, 7:30 AM - 4:30 PMPay Range: $18.00 - $22.00/hour depending on experienceDo you enjoy being the person who keeps everything running smoothly behind the scenes?Are you confident on the phone, organized in your work, and motivated to create a great experience for every customer?We're looking for a Customer Experience Coordinator who can manage customer communication, schedule service efficiently, and support day-to-day operations across HVAC, plumbing, and electrical services.This role is the central connection point between customers and the field team - your ability to stay organized, communicate clearly, and handle a fast-paced environment will directly impact customer satisfaction and team success.Why You'll Love Working HereSupportive, team-first culture - You'll work with a group that values communication, accountability, and helping each other succeed.Stability with growth potential - Join a company that invests in your development and provides long-term opportunities.Strong benefits package -Medical, dental, and vision insuranceCompany-paid life insuranceShort- and long-term disability coverageSimple IRA with company contributionsGenerous time off - Up to 4 weeks of PTO plus 8 paid holidaysOngoing training & development - Build your skills and grow your careerTeam-focused environment - Company events, outings, and a workplace that values peopleWhat You'll Be Responsible ForAnswer incoming calls and assist customers with service requestsSchedule and coordinate service appointments across multiple tradesCollect and verify accurate customer and job informationClearly communicate appointment details, timelines, and expectationsMaintain and update customer records within the systemSupport dispatch, service, and administrative teams with daily tasksEnsure a consistent, positive experience for every customer interactionWhat You Bring To The Team2+ years of experience in customer service, scheduling, or administrative supportExperience in home services or a service-based business is a plusFamiliarity with ServiceTitan is a plusStrong communication skills and professional phone presenceAbility to multitask and stay organized in a fast-paced environmentHigh attention to detail and strong follow-throughComfortable using Microsoft Office (Word, Excel, Outlook)If you're someone who takes pride in keeping things organized, helping customers, and supporting a team that relies on you, this is a role where you can make a real impact.Apply today to join Bradley Mechanical and be part of a team that values both performance and people.Salary: $18.00 - $22.00 per hour