Production Support Engineers with Java

We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.Our challenge:We are seeking experienced Lead Application Support / Production Support Engineers to support and maintain mission-critical enterprise applications in a fast-paced production environment. The ideal candidates will have strong expertise in Java, Spring Boot, APIs, Kafka, databases, and microservices, combined with hands-on experience leading production incidents, performing root cause analysis, and driving service stability and operational excellence.Additional Information*The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95k - $105k/year & benefits (see below).The RoleResponsibilities:Provide L2/L3 production support for business-critical applications and services.Monitor application health, troubleshoot issues, and ensure timely resolution of production incidents.Lead major incident management calls, coordinate cross-functional teams, and drive issue resolution.Perform detailed Root Cause Analysis (RCA) and implement preventive measures to minimize recurring issues.Troubleshoot and support REST APIs, microservices, Kafka-based integrations, and database-related issues.Analyze logs and system behavior using monitoring and observability tools such as Splunk.Collaborate with development, infrastructure, and business teams to improve application performance and reliability.Mentor junior team members and provide technical leadership during critical production events.Participate in on-call support rotations and ensure adherence to SLA commitments.Requirements:Years of Application Support or Production Support experience.Strong hands-on experience with Java and Spring Boot applications.Expertise in REST API support, troubleshooting, and integration issues.Experience with Kafka messaging platforms.Strong knowledge of Oracle and/or MongoDB.Advanced SQL skills and database troubleshooting experience.Hands-on experience supporting Microservices-based architectures.Proficiency with Splunk or similar monitoring/log analysis tools.Experience in Incident Management, Problem Management, and RCA processes.Proven ability to lead major incidents and provide technical mentorship.Preferred Skills:Experience with ServiceNow.Knowledge of OpenShift and Kubernetes platforms.Exposure to Cloud Technologies (AWS, Azure, or GCP).Understanding of AI/Agent-based platforms and modern application architectures.Previous experience in the Banking or Financial Services domain.Strong production support professional with leadership experience.Java/Spring Boot developer looking to expand into Production Support and Operational Excellence.Excellent analytical, troubleshooting, and stakeholder communication skills.Ability to thrive in high-pressure environments and drive resolution of critical production issues.We offer:A highly competitive compensation and benefits package.A multinational organization with 58 offices in 22 countries and the possibility to work abroad.10 days of paid annual leave (plus sick leave and national holidays).Maternity & paternity leave plans.A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).Retirement savings plans.A higher education certification policy.Commuter benefits (varies by region).Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.A flat and approachable organization.A truly diverse, fun-loving, and global work culture.SYNECHRON’S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.