System Analyst

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.SummaryResponsible for providing support services to clients, management, and departmental contacts; assist in identifying new business opportunities, product lines, and architect business solutions; assure functional and technical solutions are delivered to meet business and technical requirements Essential Job Functions Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirementsInterface with prospective clients to evaluate and understand their program requirements from a functional perspectiveEnable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation processProvide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systemsAssist in the design and specification for client applications by being the interface between the client and technical personnelAccompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as neededParticipate in the activities associated with a variety of departmental projects ensuring established timelines are metPrepare reports, material and documentation as requestedUpdate project plan as necessaryProvide project lead with status reports detailing status and timelinesProactively oversee the activities involved in quality resolution of problems related to area of responsibilityRespond with a sense of urgency to problems escalated to employee's levelEscalate to supervisor any situation outside the employee's control that could adversely impact the services being providedPlace the highest priority on providing quality customer service by ensuring the unique needs of customers are metEnsure quality resolution and thorough and accurate documentation of customer issuesProvide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problemsParticipate in creating, administering, and continuously updating procedures for resolution of all related issuesEstablish and maintain a professional relationship with internal/external customers, team members, and department contacts.Required Knowledge, Skills, and AbilitiesProficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills Job RequirementsAssociate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degreeMinimum three years progressively responsible experience in business providing technical client support required.Minimum one year business administration and/or project coordination preferred.In office workdays are required; there will be day(s) designated for working remotely based on schedule assigned.