Front Office Supervisor

JOB SUMMARY:The Front Office Supervisor is responsible for overseeing day-to-day administrative and operational functions that support organizational effectiveness across programs and departments. This role supervises front desk and operational support staff, ensures consistent operational workflows, supports incident response and on-call coverage, and serves as a key connector between program teams and operations. The Front Office Supervisor ensures systems, staffing, and processes function smoothly to support staff, leadership, and organizational priorities.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:3+ years of progressively responsible administrative, operations, or program support experienceHS Diploma or equivalent requiredDemonstrated ability to supervise staff and manage day-to-day operations; 1+ years of supervisory or lead experience strongly desiredStrong organizational skills with the ability to multitask and prioritize.Excellent oral and written communication skills.Ability to exercise sound judgment and work independently with limited supervision.Ability to interact effectively with staff across departments and levels.Prior experience in operations, administrative supervision, or program support within a nonprofit or mission-driven organization strongly preferredPrior experience coordinating across multiple staff functions or departments strongly desired. Prior program management or operations coordination experience strongly desiredProficiency in Microsoft Office and ability to work within Salesforce or similar systems.Ability to respond calmly and effectively during operational incidents or high-pressure situations.Experience supporting organizational systems, workflows, or process improvementULMS Total Compensation Paid Time Off Most Benefits will take effect on the 1st of the month following a 60-day waiting periodMedical - $11,176.08 per yearDental - $540 per yearVision - $65.04 per yearGroup Life & ADD - $41.70 per yearEmployee Assistance Program - :$57.60 per year 403(b) retirement - $100 per monthHealth & Fitness Benefit - $419.88 per year LinkedIn Learning Account Professional Development Funds – up to $1500 per year for approved professional development activities: 3.5 weeks of PTO accrued annually during first 24 months of employment8 annual personal holiday/health and wellness days*11 paid holidays + 6 day paid winter holiday breakWA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paidWorkers Compensation Coverage - :$436.80 - :$3,993.60 per year (depending on class code)Taxes – 9.8% of salaryAt Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.