Contact Center Supervisor

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.Summary Of JobThe Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services customers, technicians, service leaders, and internal business partners.This role is accountable for driving daily contact center performance, ensuring high-quality customer experience, supporting operational execution, and creating a culture of accountability, teamwork, and continuous improvement. The Supervisor partners closely with Dispatch, Service, Sales, Operations, and Contact Center leadership to ensure customer needs are handled efficiently, service commitments are supported, and team members are equipped to perform at a high level.The ideal candidate is a strong people leader, an effective communicator, and a customer-focused problem solver who can balance employee development, operational performance, process discipline, and customer satisfaction. A deep understanding of Lee Company’s culture, mission, and service standards is essential to success in this role.The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representative and dispatch team. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.Education And ExperienceHigh school diploma or equivalent required; associate or bachelor’s degree preferred.3–5 years of contact center, customer service, dispatch, administrative, or operations experience preferred.2–3 years of leadership, supervisory, coaching, or team lead experience preferred.Skills And AbilitiesServant LeadershipCustomer FocusEffective CommunicationCoaching and DevelopmentAccountabilityProblem SolvingManaging PrioritiesProcess DisciplineTeam BuildingAdaptabilityData-Driven Decision MakingOperational ExcellenceProven Knowledge of Microsoft Excel, Word, Power Point, and OutlookMust be able to type proficiently; 60+ WPM w/accuracyCompany Perks & BenefitsOur mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.Community: Company-supported volunteer opportunities to make a real impact.Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.At Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth.If you have a desire to serve and a passion for excellence, apply today!Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.