L2 Application Support Engineer

Job Title: L2 Application Support Engineer - IBM/HCL-Web Commerce Suite 8.x E-commLocation: Springfield, MO (Onsite)Job Type: Full TimeJob Description:We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.Technical Skills3-5 years of experience in application support or technical support roles2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platformsExperience with database technologies (DB2, Oracle, SQL Server) and basic SQL skillsBasic knowledge of Linux/Unix systems and command line operationsKnowledge of web technologies (HTTP/HTTPS, load balancers, web servers)Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutionsKey Responsibilities" Incident Response & Troubleshooting" Monitoring & Performance Management" Application Operations" Database Support & Integration" Documentation & Knowledge ManagementDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.