Tech Support

Job Position: Tech Support Location: Grapevine, TX 76051 Pay Rate: $18.00/hr Shift: 1st Shift Monday-Friday from 8am-5pm w/a 1 hour lunch break Description: Stride Staffing has partnered with a leading air duct company and together we are looking for an entry level Tech Support Representative. This position provides over-the-phone and email support to customers experiencing issues with our equipment. No prior technical support experience is required — full training will be provided on machines, parts, and troubleshooting processes. The ideal candidate is dependable, comfortable communicating with customers, willing to learn, and able to use problem-solving skills to work through technical issues. This is a resume driven position and will also require that you interview with our client. Responsibilities: Provide over-the-phone technical support and troubleshooting to customers. Learn each machine, their components, and how they operate. Ask appropriate troubleshooting questions to identify and diagnose equipment issues. Determine potential causes of equipment failures and recommend appropriate replacement parts when necessary. Walk customers through basic repairs and part replacements over the phone. Provide instructions via email when additional guidance is needed. Accurately document customer accounts with troubleshooting steps performed, findings, recommendations, and resolutions. Review previous account notes and equipment history when assisting customers. Communicate with other Technical Support and Customer Service team members when additional assistance or follow-up is needed. Follow established troubleshooting procedures while developing a strong understanding of the equipment. Provide professional and helpful customer service throughout each interaction. Follow up with customers when necessary to ensure issues have been resolved. Maintain accurate and organized records of customer interactions. Participate in ongoing training as products, parts, and troubleshooting procedures are updated. Perform additional Customer Service or Technical Support duties as needed. Requirements: Strong willingness to learn and retain new information. Comfortable speaking with customers over the phone. Basic customer service and communication skills. Ability to listen carefully, ask questions, and work through problems step-by-step. Good attention to detail and documentation skills. Basic computer skills and ability to learn internal systems. Ability to work independently while also knowing when to ask the team for assistance. Dependable attendance and punctuality. Positive attitude and willingness to continuously learn. APPLY TODAY! Get your foot in the door with a GREAT company offering stable work and growth opportunities! Call 214.377.9505 for more information! Walk-in interviews welcome Monday–Friday 8:30 AM – 10:30 AM Stride Staffing 1814 W. Irving Blvd. Irving, TX 75061 Please bring 2 forms of ID and dress interview ready. Positions are filling quickly — apply now! #IRV1