General Manager

About the JobAbout the CompanyStepStone Hospitality, a premier hotel and restaurant management company driven by an unwavering commitment to excellence in every aspect of our operations. At StepStone Hospitality, our core mission is to understand the unique goals of each owner and consistently surpass their expectations. Through tailored operating strategies that complement investment objectives, we continuously enhance the value of our clients' assets.About the RoleStepStone Hospitality is seeking a driven, hands-on, and results-oriented General Manager to lead the DoubleTree by Hilton Augusta. This is a high-impact, fast-paced role ideal for an experienced hospitality leader who is passionate about driving operational excellence, delivering exceptional guest experiences, and building high-performing teams.This role is responsible for the overall performance of the hotel, including financial results, guest satisfaction, and day-to-day operations across all departments. The ideal candidate thrives in a dynamic environment, is highly visible in the operation, and leads with accountability, collaboration, and a strong focus on results.You will work closely with ownership, corporate leadership, and department heads to execute strategic initiatives, optimize performance, and position the property for continued success within the market.What You’ll DoLead all aspects of hotel operations, ensuring exceptional guest experiences, operational efficiency, and consistent execution of brand standards across all departments.Oversee the full employee lifecycle, including interviewing, hiring, training, coaching, performance management, and terminations, while building a strong, service-driven team culture.Provide ongoing support and development to department leaders, ensuring alignment, accountability, and high performance across the organization.Conduct daily, weekly, and monthly leadership meetings to communicate strategic direction, operational priorities, and performance expectations.Partner closely with ownership and corporate leadership, providing regular updates on financial performance, budgets, forecasts, and key operational initiatives.Maintain strong, professional relationships with ownership, ensuring transparency, trust, and alignment on business objectives.Develop and execute short- and long-term financial and operational strategies that support overall company goals and drive profitability.Lead the preparation and management of the annual hotel budget, including forecasting, labor planning, and expense control.Monitor hotel performance through financial reporting, guest satisfaction metrics, and operational KPIs, taking corrective action as needed to improve results.Drive continuous improvement in product and service quality by proactively evaluating operations, addressing guest feedback, and resolving issues in a timely and effective manner.Ensure the safety, security, and compliance of the property by implementing and maintaining programs that protect guests, employees, and company assets.What We’re Looking ForBachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).5+ years of progressive hotel leadership experience, with prior General Manager or Assistant General Manager experience strongly preferred.Strong background in full-service hotel operations, including Rooms, Food & Beverage, and Sales.Proven ability to drive financial performance, including managing budgets, forecasting, and maximizing profitability..Experience working directly with ownership and corporate leadership, providing regular updates on performance, forecasts, and strategic initiatives.Strong leadership presence with a hands-on, highly visible management style.Ability to build, lead, and develop high-performing teams across multiple departments.Strong focus on guest satisfaction, with experience improving and maintaining high GSS or brand scores.Experience leading hotels through high-volume periods, operational challenges, or transitions.Strong understanding of labor management, cost control, and operational efficiency.Excellent communication skills with the ability to collaborate across departments and lead effectively at all levels.Experience with hotel systems such as PMS (PEP preferred), labor management, and reporting tools.Experience with property improvement plans (PIPs), renovations, or hotel repositioning is a plusPrior experience with Hilton-branded properties is a plus.Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Results-driven, proactive, and capable of making sound decisions in real time.