Customer Success Manager

About the Role The Customer Success Manager (CSM) is responsible for the day-to-day operational health of assigned client accounts. This role sits at the intersection of the customer and internal operations—ensuring services are executed correctly, issues are resolved quickly, and accounts run smoothly. This is a hands-on, detail-oriented role best suited for someone who thrives in operations, problem-solving, and cross-functional coordination. What You’ll Do Act as the primary point of contact for clients on all service-related matters Coordinate with Operations, Procurement, Accounting, and Legal to resolve service, billing, and contract issues Manage escalations, service changes, and ongoing account needs Lead onboarding and service implementation for new clients Monitor service performance and address issues before they escalate Support account growth by ensuring operational excellence and client retention What We’re Looking For High school diploma or equivalent required; Bachelor of Arts/Science in Business or related field preferred Experience in operations-heavy, service-based environments Strong organizational, follow-up, and time-management skills Ability to manage multiple active accounts and priorities Clear, professional communication skills Proficient skills in Windows, Word, Excel, Powerpoint, and LinkedIn; able to create spreadsheets, emails, presentations and other departmentally required documents Work Environment Primarily office-based; remote work available with manager approval Benefits Overview Work-Life Balance Paid time off including company holidays Flexible schedule Health and Wellness Medical and prescription coverage Health savings and flexible spending accounts Dental and vision coverage Wellness program Group short-term and long-term disability Financial Wellness and Additional Support 401(k) plan options and company match Life insurance* basic plan covered 100% by company. Supplemental term life/accidental death and dismemberment insurance Employee assistance program Recognition program Employee discounts for mobile phone, ticketed events, online shopping and more Plus competitive pay, annual performance-based increases, performance bonuses, frequent Company-wide events, paid training, and so much more! We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Professional development assistance Referral program Retirement plan Vision insurance Application Question(s): What is your salary expectation for this position? Experience: customer service: 2 years (Required) Account management: 2 years (Preferred) Language: English (Required) Ability to Commute: Green Lane, PA 18054 (Required) Work Location: In person