Tech Support Technician

Job Description There will be 2-3 weeks on onsite trainingNote : 100% Onsite Work Schedule: Monday through Friday Hours: Will fall between 8.30 AM - 5.00 PMMust have skills: 1st level or Tier 1 Tech Support - Web navigation is important. Password resets and those type of things are helpful to have.Job Description:Required Skills:Looking for candidates with prior CALL CENTER EXPERIENCE a must.Excellent over the phone end client experienceKnowledge and adherence De-escalation experienceExcellent Soft skillsPrior experience working with clients on performing password resets; navigating (Instructing) end users.Strong customer service skills, strong people, and interpersonal skills.Must have strong VERBAL (ability to listen and communicate effectively and clearly with a variety of audiences) and written communication skills.Ability to multi-task and adapt.Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.comThe Company will consider qualified applicants with arrest and conviction records.