Remote software customer experience associate

Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500 M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights. The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation. Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience ~ Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment. ~ Independently work through a queue of tasks with an eye for process improvements ~ Identify trends and take an active role in delivering suggestions for process & product improvements Experience with Intercom or similar CRM ~ Passion for problem solving and interacting with customers ~ Comfortable asking for additional support when working through difficult cases ~ Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies ~ Previous experience with crafting online help resources Familiarity with third party marketplaces (e.g., The hourly rate for this role is $25.00/hour. Peerspace is proudly certified as a Great Place to WorkTM and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including: ● 100% employee coverage of medical, dental and vision insurance ● $Laptop, high res display, and stipend to setup home office ● Monthly cell phone and internet credit ● Coworking membership if needed (in lieu of home office)● Annual In person all company offsite and team-building events (in Peerspace locations, of course)● Diversity We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We do not contact candidates through personal email accounts, third-party messaging apps such as Whats App or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at [email protected] so we can investigate. We only post our job openings and process applications, through our official careers page at .