Receptionist - IDEA River Bluff (Immediate Opening)

Receptionist The mission for the receptionist is to support students, families, and team members by providing excellent customer service and serving as the first point-of-contact for students, parents, visitors, and phone inquiries. The receptionist will focus primarily on ensuring parent satisfaction and ensuring families' needs are met by sharing information, coordinating with other team members, and greeting all visitors.Compensation for this role is set at an hourly rate ranging between $15.50 for 0 years of experience and $18.99. This role is also eligible for a performance bonus based on team performance and goal attainment.We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses, and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.Mission Focus focuses on IDEA's core purpose of getting all students into collegeRecord of Results holds high expectations for self and others to achieve and surpass intended goalsProblem Solving able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goalsCommunication effectively conveys information using a variety of channels and techniquesContinuous Improvement proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisionsEducation: High school diploma or GEDExperience: One year of clerical experience in office settingKnowledge and Skills:Proficient keyboarding skillsEffective organization, communication, and interpersonal skillsAbility to follow written instructions and operate multi-line phone systemManages all front office traffic including late students, parents, and visitors. In this capacity the receptionist will:Ensuring each visitor has the appropriate credentials to enter campus site and to pick up studentsUtilizing PowerSchool to locate student schedule for parent pick-upsCommunicating with teachers on student pick-upsDirect visitors to appropriate team memberDirect late students to SIS CoordinatorMaintains copies of forms, events, and related information for the campus site and IDEA Public Schools. This includes:Organizing essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.Copying materials to ensure there is always a supply of all documents at handCommunicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events, etc. are currentCoordinates and transfers student records to appropriate team member. This includes:Maintaining confidentiality of records as appropriateCollaborating with appropriate team members to establish system of transferring student records, i.e. Dropping off records in a sealed folder in SIS office, Health Services Coordinators office, etc.Answers phone calls by providing general information and/or connecting call to appropriate team member. This includes:Familiarizing with various roles and duties of team members, i.e. SIS manages all schedule changes, APO manages all student absences inquiries, etc.Managing a list of extensions and ensuring list remains updated throughout the yearServes as a liaison between parents, students, and team members. This includes:Communicating morning announcements to students and team membersExemplifying IDEA core values and exemplar customer service skillsProvides lead team support as needed. This includes:Recruiting students for the following school year if neededExercise good judgment and excellent customer service: Answering all phone calls, Greeting parents, students, visitorsThis role will also serve as the backup for the Nurse/Health AideWe look for Team and Family who embody the following values and characteristics:Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through collegeHas demonstrated effective outcomes and results, and wants to be held accountable for themHas a propensity for action, willing to make mistakes by doing in order to learn and improve quicklyWorks with urgency and purpose to drive student outcomesThrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and changeSeeks and responds well to feedback, which is shared often and freely across all levels of the organizationWorks through silos and forges strong cross-departmental relationships in order to achieve outcomesWe believe in education as a profession and hold ourselves to a high level of conduct, professionalism, and behaviors as models for our colleagues and studentsAt IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report's top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.To Apply: Please submit your application online through Jobvite. It's in your best interest to apply as soon as possible.IDEA Public Schools in Florida intends to promote and establish a Drug-Free Workplace Program to maximize safety and productivity in the workplace, enhance our competitive position in the marketplace, without experiencing the costs, delays, and tragedies associated with accidents that result from drug or alcohol abuse by employees. A Drug-Free Workplace means that of our employees must remain Drug-Free both on and off the job, and free from alcohol on the job.In holding to this policy, all staff members will undergo drug testing prior to starting in their new role with us. To read our full policy, please click the following link: