Guest Services Manager

The Guest Services Manager is responsible for delivering a seamless, welcoming, and community-driven guest experience through the activation and oversight of the hotel’s public spaces. This role partners closely with hotel departments and local businesses to ensure guests feel connected, productive, and supported throughout their stay, in alignment with the Sheraton brand vision. Key Responsibilities Oversees and coordinates public space services to maintain a flexible and inclusive lobby environment. Anticipates guest needs by assisting with Sheraton Studio bookings, meeting spaces, business services, food and beverage, and Wi-Fi access. Manages Sheraton Studio spaces, ensuring proper setup, guest awareness of functionality, and satisfaction during meetings. Develops and executes a Gatherings by Sheraton calendar in collaboration with internal teams and local partners. Builds and maintains relationships with local community and professional service businesses to support guest and event needs. Ensures public spaces are clean, serviced, and presentation-ready throughout the day. Communicates effectively across departments to deliver seamless guest service. Maintains awareness of daily hotel operations, including arrivals, departures, VIP and Elite guests, and in-house events. Provides a warm welcome and ensures repeat, VIP, and Elite guests receive appropriate recognition and service. Qualifications Strong guest service and interpersonal skills Ability to work cross-functionally in a fast-paced hospitality environment Organized, proactive, and detail-oriented Experience in hospitality, meetings, events, or guest-facing roles preferred Passion for community engagement and elevated guest experiences The Company is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are provided in accordance with applicable laws. Job Type: Full-time Pay: $24.00 per hour Expected hours: 40 per week Benefits: Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid time off Work Location: In person