Digital Communications and Marketing Coordinator

Job DetailsDescriptionWorking title: Digital Communications and Marketing Coordinator Position #(s):Classification title: Public Relations SpecialistDepartment: Communication & MarketingReports to: Communications and Marketing DirectorFLSA status: Exempt: Full-TimeSchedule: Monday- Friday; evenings and weekends as needed for eventsWage Range: $54,913 to $74,294 annually depending on number of years of transferrable experience an internal equityRiverStone HealthServing the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.Utilizing the underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all in the communities we serve. First and foremost, we are committed to creating a sense of belonging and engagement that respects the intrinsic value of every member of our team and our patients and clients.Department OverviewThe Communications and Public Affairs team supports internal and external communication and marketing projects throughout RiverStone Health, including emergency risk communications.Job SummaryThe Digital Communications and Marketing Coordinator position researches, prepares and posts content on RiverStone Health digital platforms, creates and edits photos and videos to support organizational communication; creates and edits digital and print design products for marketing and communications. This position also coordinates with key stakeholders across the organization to keep abreast of new service offerings as well as assist with facilitating and scheduling outreach opportunities for RiverStone Health subject matter experts throughout the community.Essential Functions/Major Duties And Responsibilities Digital Communications and Marketing Coordinator duties 95%Research, prepare, post, and update content on RiverStone Health digital platforms (website, social media, email, and NixPlay)Create and edit photos and videos to support organizational communicationCreate and edit digital and print design materials for internal and external marketing and communicationsWrite, edit, and distribute monthly community newsletter and quarterly patient newsletterReview text, design, and images in marketing and other communications documents for accuracy, readability, professional design, and RiverStone Health brand standardsCreate, test, and implement effective communication strategies attentive to target audiences and diverse populationsMonitor media reports and maintain a media tracking logPrepare media/social media logs for departments as needed for grant deliverablesRespond to media inquiries and connect media with appropriate subject matter expertsMonitor and respond to online reviews and questions on our digital platforms, including Social MediaDevelop marketing and communication plans, strategies and reports, pay special attention to target audiences and special populationsCollaborate with the Agency of Record to ensure timely execution and that deliverables meet brand standards and are factually accurateDevelop and maintain positive relationships across the organizationUpdate knowledge of emergency risk communication concepts and principles through training, selected readings, and course materialsReports current and potential concerns to the supervisor and relevant stakeholders, and recommends process improvements to enhance operational effectivenessAttend meetings, workshops, and training sessions and review publications and audio-visual materials to become and remain current of principles, practices, and new developments in assigned work areasNon-Essential Functions/Other duties as assigned ≥5%Perform other duties as assigned in support of RiverStone Health’s mission and goalsEducation And ExperienceMinimum QualificationsFive years of marketing/communications experiencePhotography and graphic design experienceExperience in Adobe Creative Cloud SuiteExperience in WordPressExperience managing social media, including creating and scheduling content, and monitoring performance strategies across multiple platformsAny combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the workPreferred QualificationsBachelor’s degree in communications, marketing, journalism, or related fieldExperience working with non-profit or government jurisdictionsRequired Certificates, Licenses, RegistrationsValid Montana driver's licenseProof of vehicle insuranceRequired to obtain on-the-job training in Incident Command System courses 100, 200, 700, 300, 400 as well as basic PIO training.Knowledge, Skills, And AbilitiesComputer literacy, in Microsoft Office Suite, WordPress & Adobe Creative SuiteKnowledge of modern office procedures, practices, and equipmentAbility to display non-judgmental and empathetic listening skillsHigh degree of detail-oriented skill levelKnowledge and understanding of protected sensitive patient health information (HIPAA) and confidentialityAbility to work collaboratively and maintain a positive work environmentAbility to perform job duties with integrity and innovation to ensure completion and a high level of qualityAbility to understand and adhere to required administrative policies and procedures.Excellent communication skills to ensure efficiencies and quality customer service.Creative thinking and problem-solving skillsAbility to clearly convey ideas and concepts to a variety of audiencesProven team-player, communicating and coordinating regularly with others to maximize effectiveness and efficiency of organizational operations and activitiesKnowledge and experience in using multiple social media platformsCustomer Service ExcellenceProvides Customer Service Excellence to RiverStone Health’s customers, including patients, clients, family members, visitors, medical staff, and co-workersDoing things right the first timeMaking people feel welcomeShowing respect for each customerAnticipating customer needs and concernsKeeping customers informedHelping and going the extra mileResponding quicklyProtecting privacy and confidentialityDemonstrating proper telephone etiquetteTaking responsibility for handling complaintsBeing professionalTaking ownership of your attitude toward Service Excellence.SupervisionNonePhysical Demands And Working ConditionsWork is mainly performed on a computer up to 8 hours per daySchedule may include some night and weekend hoursOccasional day travel required where expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and coldEvents may take place either indoor or outdoor and may be exposed to weather conditions, including heat and coldAbility to lift and carry up to 30 poundsCreate and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practicesFreedom To Act & Decision MakingUses independent judgment when determining best social media contentCommunications & NetworkingDaily written and verbal communication with RiverStone Health staff and external sourcesBudget & Resource ManagementNone