Quality Specialist

As a Quality Specialist, you will provide administrative support for the ACTION (i.e., suggestion program) and associate recognition processes. You will promote our Company’s cultural values on a daily basis, as well as develop and implement initiatives to strengthen and enhance the Company culture. To excel in this role, you must possess strong communication and organizational skills, allowing you to effectively engage and coordinate with team members.Oversee the ACTION and Recognition processes, evaluate participation, and enter all Quality activity for the Support Center into system. Manage and track approved recognitions, ensuring the Company formally acknowledges associates’ contributions in an effective manner. Distribute Quality-related correspondence to appropriate Individualized Quality (IQ) supervisor and/or service center quality specialist. Lead the Support Center’s ACTION and Recognition teams which includes organizing and leading meetings on a regular basis. Assist with Support Center service award presentations. Create written materials, content, and training materials for the Quality Department as necessary, and maintain organized files related to the Quality process. Actively participate in, and promote associate participation in the Quality Process. Create and implement initiatives to improve associate participation in the ACTION and Recognition processes. Facilitate the new hire Quality training process by distributing manuals and organizing training sessions. Assist in leading portions of training sessions as assigned. Train and support all new service center quality specialists, and provide ongoing support for service centers as needed. Assist quality specialists in implementing engaging Quality events at their respective locations. Responsible for month end Quality summaries, monitoring and reporting on the progress of Quality involvement and events. Analyze data to provide insight into potential areas of improvement as it relates to participation. Assist with miscellaneous Support Center events such as Quality Days, Associate Appreciation Week, etc. Enter vendor information and costs for budgeting, and review orders for Quality Department supplies and materials. Review all new Quality Without Question (QWQ) submissions (i.e., recognitions) and ACTIONS entered into the system each month.For this role, 1 year of administrative or customer service experience and a High School Diploma or GED is required. For internal candidates, we prefer if you have 1 to 2 years of experience with quality improvement or consistent involvement in the Quality Process.Work ShiftFirst Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc