Client Services Coordinator

Client Services CoordinatorThe Client Services Coordinator is responsible and accountable for the necessary functions requested to provide support to the Client Services team while learning and developing an understanding of all products, services, and processes within the organization. This includes sole responsibility for data entry and coordinating necessary communication to ensure all orders are followed through from placement of order, shipment, troubleshooting, and invoicing. Interaction is needed with diverse departments within the Pero organization and clients, while learning the proper channels to communicate the needs of the sales team is important to understand and practice. The Client Services Coordinator is responsible for monitoring Ops activities and order processing.Order ManagementReceive and process client orders accurately and efficiently.Coordinate with internal teams to ensure timely delivery of orders.Address any issues or concerns related to orders, such as delays or quality issues.Maintain accurate records of client interactions, service requests, and resolutions using designated software systems.Support your team so that they can promptly respond to client requests, providing accurate information and addressing concerns effectively.Ability to access coolers and be exposed to cold temperatures to preview product and pack samples as necessary.Trend Analysis and ForecastingLearn to review reports and analyze data to track client satisfaction levels, service metrics, and identify areas of improvement.Proactively communicate trends and forecasting insights to Managers to facilitate strategic decision-making and ensure alignment with the client's needs.Communication and CoordinationCollaborate with cross-functional teams such as sales, operations, and finance to coordinate resources, schedule appointments, and resolve any service-related issues.Help support your Client Services team to better build and maintain strong relationships with clients, understanding their unique requirements and preferences to deliver personalized service.Problem SolvingProactively identify and address potential issues or challenges that may impact client satisfaction.Implement corrective actions to prevent recurring issues and improve overall client experience.Additional Administrative TasksAssist and train other support service staff and sales representatives to ensure all sales processes are complete and customers' needs are met.Proactively answer phones and emails.Assist with trouble reports and placement of rejected products.Assist with additional tasks and/or projects as asked.Education and ExperienceBachelor's degree in business administration, supply chain management, or a related field.3+ years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry.Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams.Excellent organizational and multitasking abilities, with a keen attention to detail in a fast-paced environment.Proficiency in project management tools and CRM software, as well as Microsoft Office suite.Working ConditionsMost work is performed in a standard office environment, typically at a desk with a computer and phone.Fast-paced environment with numerous client demands and internal coordination.Frequent collaboration with Client Service Assistant Managers, Client Service Managers, Regional Sales team, and other internal departments.Ability to access coolers and be exposed to cold temperatures.Required to follow strict GMP guidelines, including use of personal protective equipment (PPE) and adherence to sanitation standards when entering controlled environments.Physical RequirementsSitting for long periods while using a computer and phone.Light lifting; handling files, office supplies, or marketing materials (usually under 20 pounds).Lift and handle cases of raw product (10-40lbs or more) when packing samples.Regular use of computers, phones, and other devices; may involve extended screen time.Company Benefits/Perks401(k)Health, Dental, Vision Insurance and morePaid Time Off (PTO)