Network/Telecom Specialist

Network/Telecom SpecialistLocation: Raleigh, NCPosition: OnsiteDuration: 12+ Months from projectedCandidate will be working onsite for the duration of the engagement. The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's.Skills Required:Bachelor's degree or 3 to 5 years in Information Technology or Computer ScienceExcellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, CiscoSelf-motivated, enthusiastic, and able to handle multiple support casesStrong writing skills to maintain organized documentationCustomer-oriented, and capable of providing high levels of client satisfactionCollaborate and work well with othersExperience with VOIP technologies is a plusExperience in a NOC environment is preferred.Strong skills in working with clients and communicationKnowledge of network cabling, network classification and network topology