直客运营

MEXC (www.mexc.com) is one of the fastest-growing global cryptocurrency exchanges, ranked Top 5 in futures trading and Top 10 in spot trading worldwide.Founded in 2018, MEXC serves over 40 million users across 170+ countries and regions, offering access to 3,000+ cryptocurrencies with deep liquidity and competitive fees.Backed by a global team of 2,000+ professionals in 40+ countries, MEXC is on a mission to empower users worldwide with the easiest way to access crypto and achieve financial success through digital assets.We are currently looking for an Direct Customer Operations (remote work).Responsibilities负责organic渠道APP渠道用户增长策略制定与实施，涵盖用户激活、留存及转化等全生命周期。利用数据分析工具，监控用户行为及关键指标，识别用户流失点并优化增长路径。协同产品、国家线、数据分析等人员，优化APP功能和用户体验，以提升增长效率和用户满意度。通过精准营销和用户分层运营，制定差异化的运营策略，提高高价值用户的转化和留存。定期分析和总结运营活动效果，输出增长报告及优化方案，持续提升增长效率。关注市场和竞争动态，挖掘增长机会，不断调整优化增长策略。RequirementsFluent English and Chinese to liaise with Chinese stakeholdersWeb 3 industry & direct customer operations experience is preferred.Excellent analytical, problem-solving skills & project management and execution skills, able to handle multiple projects simultaneously。Detail-oriented, responsible, and able to perform well under pressure.Be comfortable with and quick to learn various software tools, including CRM and data analysis