Continuous Improvement Analyst

Company Introduction:Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt.Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities.This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us.What Lindt & Sprüngli offers:A highly passionate team driven for successA fast-changing business environment and entrepreneurial mindsetCentral and prime office location in Kansas City next to the PlazaUS or international career opportunities within the Lindt GroupOpportunities to be involved in employee committeesA flexible work environment offering a hybrid modelMarket competitive compensation, annual bonus and benefitsAnd of course - delicious premium chocolate!Lindt & Sprungli wants employees who align to our core values:Excellence: You have passion for what you are doing and strive for excellenceInnovation: You are constantly looking for new and better ways to deliver successEntrepreneurship: You are empowered and accountable for your actions and resultsResponsibility: You act with integrity and treat everyone with respectCollaboration: You support your colleagues across disciplines, business segments and geographiesJob Description Summary:The Continuous Improvement Analyst supports Lindt & Sprüngli North America (LSNA) warehousing and transportation operations by identifying, analyzing, and leading continuous improvement initiatives. This role partners closely with internal stakeholders and third-party logistics (3PL) providers to improve cost-to-serve, service, and sustainability outcomes through structured analysis and project execution.The role is expected to move beyond reporting and analysis to convert insights into implemented operational improvements, supporting both day-to-day performance management and longer-term strategic initiatives.Essential FunctionsContinuous Improvement & AnalysisPartner with Warehousing, Transportation, Planning, Customer Service, and Business Intelligence to identify operational gaps and improvement opportunitiesExtract, analyze, and interpret data from operational systems (e.g., WMS, TMS, ERP, BI tools) to support fact-based recommendationsResearch industry standards and benchmarks; compare current performance and recommend improvement actionsAnalyze supply chain requirements within the Consumer Packaged Goods (CPG) environment and identify gaps impacting cost, service, or execution riskReview performance trends to identify emerging financial, service-level, or sustainability risksProject & Initiative LeadershipLead assigned continuous improvement initiatives from problem definition through implementation, including stakeholder alignment and progress trackingSupport and contribute to daily continuous improvement calls across all U.S. Lindt & Sprüngli companies, focusing on performance gaps and corrective actionsProvide analytical and project management support for peak-season post-mortems and readiness reviews with internal teams and 3PL partnersLead assigned initiatives within the U.S. business operations roadmap, coordinating across Planning, Transportation, Warehousing, Customer Service, and Business IntelligenceTrack initiatives against defined objectives and report progress, risks, and outcomes to leadershipPartner with U.S. Supply Chain teams to review, improve, and adjust company SOPsCoordinate with Brand QA Teams and Logistics to design, execute, and document a customer summer temperature study, and communicate results including any variances from expected outcomesStakeholder & Relationship ManagementAct as a collaborative partner with internal functional teams and external service providersManage day-to-day working relationships required to execute improvement initiativesUtilize coaching as a tool to support change adoption and strengthen problem-solving capabilities across internal teams and 3PL partnersSupport ad-hoc analyses and special projects as assigned by managementBasic Qualifications3+ years of supply chain, logistics, or operations backgroundBachelor's degree requiredDemonstrate analytical, problem-solving, project management skillsStrong proficiency in Excel; working knowledge of PowerPoint and WordAbility to translate data analysis into clear recommendations for non-technical audiencesPreferred QualificationsBachelor's degree in Supply Chain Management, Industrial Engineering, or related fieldProven analytical experience in a CPG or logistics environmentConsumer Products Goods (CPG) experienceExperience working with or supporting 3PL providersFamiliarity with continuous improvement methodologies (e.g., Lean, root cause analysis, structured problem solving)Experience using coaching as a tool to support change adoption and build problem-solving capabilityExperience supporting cross-functional operational initiativesFamiliarity with AI tools and promptsCompany DescriptionLindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.