Customer Service Representative - Hudsonville Area
Job Description:Customer Service Representative | Hudsonville, MISalary Range: $43,000 - $63,000 depending on experience Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Hudsonville, seeking experienced Customer Service Representatives to strengthen their teams. We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out. The OpportunityWe partner with manufacturers across Hudsonville seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit. Key ResponsibilitiesRespond to customer inquiries regarding product specifications, orders, and delivery schedules. Process customer orders, returns, and exchanges accurately and efficiently within an ERP system. Liaise with production, shipping, and quality control teams to resolve customer issues. Provide customers with updates on order status, production delays, and shipping information. Document customer interactions and resolutions in a CRM system. Identify and escalate complex technical or product-related issues to appropriate internal departments. Gather customer feedback and communicate insights to product development and sales teams. Recommended QualificationsHigh school diploma or equivalent; associate's degree preferred. 2+ years of customer service experience, preferably in a manufacturing or industrial setting. Strong communication skills, both verbal and written, with the ability to explain technical information clearly. Proficiency in CRM software and Microsoft Office Suite. Ability to troubleshoot and resolve issues efficiently, demonstrating strong problem-solving skills. Bonus QualificationsExperience with ERP systems (e.g., SAP, Oracle) Familiarity with manufacturing processes or product lifecycle Ability to read and interpret technical documents or blueprints Certification in customer service or a related field (e.g., CCSP) Job Titles That Should ApplyCustomer Service Representative, Customer Support Specialist, Client Services Representative, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Success Representative, Service Desk Analyst, Customer Relations Specialist, Account Representative Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement. Required Skills:• Resume • Offers • Support • Development • Resolutions • ERP • Salary • Hiring • Partnerships • Returns • Recruiting • CRM • Compensation • Shipping • Product Development • Customer Support • SAP • Quality Control • Manufacturing • Specifications • Communication Skills • Technical Support • Oracle • Preparation • Software • Customer Service • Microsoft Office • Sales • Communication Salary Package: $ 43,000.00 - 63,000.00 (US Dollar)