Field Service Technician

Role OverviewField Services Technician I is an entry-level onsite IT support role responsible for delivering high-quality technical support to end users. This position focuses on ticket resolution, hardware support, and basic AV and deployment tasks under supervision.Key ResponsibilitiesRespond to IT service tickets using defined proceduresAssist with workstation setup, hardware installation, and peripheral connectionsPerform basic AV checks and conference room readiness tasksSupport device imaging and deployments under guidanceMaintain accurate ticket updates in ITSM tools (e.g., ServiceNow)Follow inventory processes, including tagging, tracking, and documentationEscalate complex or unresolved issues appropriatelyAdhere to safety standards and client-specific protocolsCore DutiesProvide onsite/remote support for desktops, laptops, mobile devices, and peripheralsTroubleshoot hardware/software issues and ensure timely resolutionSupport hardware deployment, re-imaging, and device lifecycle processesAssist with inventory tracking and asset managementPerform basic AV troubleshooting and meeting room setupFollow SOPs and maintain proper documentationRequired QualificationsHigh School Diploma or GED2–3 years of IT support / desktop support experience (preferred)Basic knowledge of Windows/macOS environmentsFamiliarity with ticketing systems (ServiceNow or similar)PreferredCompTIA A+ or Google IT Support CertificationExposure to imaging tools (SCCM, JAMF, MDT)Key SkillsHardware troubleshooting & break/fixBasic networking (TCP/IP, DNS, DHCP)End-user supportTime management & customer serviceWork Environment100% onsite roleAbility to lift up to 50 lbsWork across office, data centre, and conference room environments