Sales Development Representative

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today! Inbound Lead Management Monitors and responds to inbound marketing and sales inquiries received through multiple channels, including web forms, telephone calls, email, and other approved communication platforms Responds to inbound inquiries within established service level expectations Evaluates, prioritizes, and qualifies inbound leads based on company profile, opportunity potential, service needs, geographic coverage, strategic verticals, and sales readiness Determines the appropriate disposition of inbound leads, including advancement, nurturing, or disqualification based on established business criteria Prioritizes leads based on established qualification criteria and business objectives Routes qualified opportunities to the appropriate sales representative based on territory, account size, industry, or strategic priorities Documents customer interactions, lead activity, and opportunity details accurately within Salesforce Marketing Qualified Lead (MQL) Follow-Up Contacts Marketing Qualified Leads (MQLs) generated through digital marketing campaigns, events, webinars, referrals, and other marketing initiatives Conducts discovery conversations to understand customer needs, business challenges, project timelines, and decision-making processes Evaluates sales readiness and converts qualified prospects into Sales Qualified Leads (SQLs) Identifies trends in customer engagement and lead quality and provides recommendations to improve qualification effectiveness Schedules introductory meetings and discovery calls for the appropriate sales representatives Maintains timely follow-up to maximize lead conversion and customer engagement Customer Transition and Onboarding Support Serves as an initial point of contact for customers beginning the sales engagement process Coordinates the transition of new customers by facilitating required documentation, account setup, and communication with internal departments Partners with Sales, Operations, Customer Service, and other internal teams to support a smooth customer onboarding experience Ensures customer information is complete, accurate, and properly transferred to support operational readiness Promotes a positive customer experience throughout the transition process Outbound Prospecting Executes outbound prospecting campaigns targeting prospective customers within designated industries and markets Researches prospective customers and accounts to support targeted outreach efforts Conducts outreach through phone, email, and other approved communication channels Identifies qualified business opportunities and schedules meetings for the sales organization Provides ongoing feedback regarding outreach effectiveness and customer engagement to support continuous improvement of sales development strategies Meets established outreach activity and lead generation expectations while maintaining quality customer interactions CRM and Sales Support Analyzes lead activity, pipeline progression, and customer trends to identify opportunities for improvement Provides recommendations to Marketing and Sales leadership regarding lead qualification, lead routing, customer engagement, and sales development processes Collaborates with Marketing and Sales leadership to improve lead quality, conversion rates, and front-end sales funnel performance Maintains accurate reporting and customer data to support business decisions General Responsibilities Performs assigned duties in a safe, accurate, thorough, and professional manner Upholds Company policies and procedures Maintains confidentiality of Company and customer information Works professionally with managers, supervisors, coworkers, customers, vendors, and the public Performs other related duties as assigned Ability to evaluate business opportunities and exercise sound judgment when qualifying leads Ability to analyze lead trends and provide recommendations to improve sales development effectiveness Ability to communicate recommendations and business insights to Marketing and Sales leadership Demonstrates excellent verbal, written, and interpersonal communication skills Demonstrates strong customer service and relationship-building skills Communicates professionally and effectively with customers, sales teams, and cross-functional partners Builds rapport quickly and effectively through active listening and thoughtful questioning Demonstrates strong organizational and time management skills with the ability to manage multiple priorities simultaneously Exercises sound judgment, critical thinking, and problem-solving skills Demonstrates exceptional attention to detail and accuracy Works independently while contributing effectively within a cross-functional team environment Adapts to changing priorities and thrives in a fast-paced environment Takes initiative and manages assignments with minimal supervision Maintains proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Demonstrates proficiency using Salesforce or other Customer Relationship Management (CRM) software, or the ability to learn new systems quickly Learns new technology, processes, and business systems efficiently Maintains a high level of professionalism, integrity, and customer focus