Multi-Site Operations Manager (Norfolk)

Multi-Site Operations Manager – Veterinary ServicesLocation: Norfolk, VA (or open to relocate to)Compensation: $100,000 – $130,000 base (dependent on experience) + potential relocation packageAbout the OpportunityWe are seeking an experienced Multi-Site Operations Manager to lead operations across a growing, privately owned multi-site veterinary clinic in Norfolk, VA.The business currently operates two sites, including a modern 8,000 sq. ft. multi-specialty hospital, with an additional clinic positioned for growth but not yet operating at full capacity. A key focus of this role will be to drive operational improvements, increase efficiency, and support the scaling and activation of the second location.This is a high-impact leadership position with full accountability for a ~$5M P&L, working closely with clinical leadership to deliver strong financial performance, high standards of care, and an exceptional client experience.Key ResponsibilitiesOwn and optimize P&L performance across both locationsOversee day-to-day operations, including scheduling, workflow, and case managementLead, develop, and hold accountable a multi-disciplinary teamDrive operational efficiencies to support growth and expansion initiativesPlay a key role in activating and scaling patient volume at the second clinicSupport the continued growth of the practices while maintaining high standards of medicine and client careMonitor and analyze KPIs and performance metrics, implementing process improvementsPartner with leadership on strategic planning, forecasting, and resource allocationManage staffing alignment, budgeting, and cost control initiativesBuild strong relationships with referring veterinary partnersEnsure compliance with all regulatory and operational standardsQualifications & ExperienceProven experience in veterinary or healthcare operations managementExperience leading 5+ DVM hospitals or multi-site environments preferredStrong commercial acumen, with experience managing P&L and KPIsA critical thinker with the ability to identify inefficiencies and implement scalable solutionsDemonstrated ability to lead teams, drive accountability, and improve performanceExcellent communication and problem-solving skillsComfortable working in a fast-paced, growth-oriented environmentWhat Success Looks LikeSuccessful utilization and growth of the second clinic, increasing patient access and revenueA highly engaged and high-performing team cultureEfficient, well-run operations across both sitesConsistently strong clinical quality and client satisfactionMeasurable improvements in financial performance and operational efficienyIf you are an operational leader looking to drive growth, improve performance, and make a tangible impact, we encourage you to apply.