Program Manager

*Position Summary* The Program Manager is responsible for overseeing designated programs and services within the Intellectual and Developmental Disabilities (IDD) division. This role ensures the delivery of high-quality, person-centered services while maintaining compliance with organizational policies and regulatory requirements. The Program Manager coordinates daily program operations, supervises staff, supports participants' needs, and works collaboratively with stakeholders to achieve positive outcomes. The position may also carry and manage a participant caseload. *Key Responsibilities*

• Oversee the day-to-day operations of assigned IDD programs and services.
• Supervise, coach, and evaluate program staff to ensure quality service delivery.
• Ensure compliance with state, federal, and agency regulations, policies, and procedures.
• Monitor program performance and implement improvements to enhance participant outcomes.
• Develop and maintain positive relationships with participants, families, guardians, and community partners.
• Coordinate staffing schedules and ensure adequate coverage for program needs.
• Assist with staff recruitment, onboarding, training, and retention initiatives.
• Maintain accurate participant and program documentation.
• Conduct regular program reviews, audits, and quality assurance activities.
• Manage assigned caseloads, including assessments, service planning, and ongoing support when required.
• Participate in interdisciplinary meetings and contribute to individualized service plans.
• Address and resolve participant, family, and staff concerns in a professional manner.
• Support budget management and resource allocation within assigned programs.

*Qualifications* *Required*

• Bachelor's Degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field.
• Minimum of *2 years of experience working with individuals with Intellectual and Developmental Disabilities (IDD)*.
• *1-3 years of supervisory or managerial experience*.
• Strong leadership, organizational, and communication skills.
• Knowledge of IDD regulations, best practices, and person-centered supports.
• Proficiency with Microsoft Office and electronic documentation systems.